Night Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeAUD 27.97 - 41.96 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Positive attitude"]

Provide warm, professional guest service for night shifts at a hotel property. Handle seamless check-ins and check-outs, answer guest inquiries, and resolve issues promptly while maintaining clear communication across in-person, phone, and email channels. Process reservations, updates, and special requests using property management systems, act as a primary guest point of contact, and share personalised recommendations to enhance the guest experience.

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Minor International
Minor International
1 day ago

Night Guest Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide warm, professional guest service for night shifts at a hotel property. Handle seamless check-ins and check-outs, answer guest inquiries, and resolve issues promptly while maintaining clear communication across in-person, phone, and email channels. Process reservations, updates, and special requests using property management systems, act as a primary guest point of contact, and share personalised recommendations to enhance the guest experience.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth, efficient check-in process while addressing immediate guest inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Accurately process guest reservations, updates, and special requests using property management systems.
  • •Act as a primary point of contact throughout guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations to enhance guest experiences and leave lasting impressions.

Pay and Benefits

Salary: AUD 27.97 - 41.96 hourly
Perks:Health InsuranceLearning Budget

Key Requirements

  • •Demonstrated background delivering high-quality service in a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and professionally across multiple mediums (in person, phone, and email).
  • •Consistently provides an exceptional service standard with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences, including resolving issues efficiently.
  • •Fully committed to a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelCustomer service
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismPositive attitude
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn