Payment Solutions Specialist (Lindon, UT, US, 84042)

NRG Energy
Utah
Workplace: OnsiteFull timeUSD 17+ hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Negotiation","Problem-solving","Conflict management","Empathy","Multitasking","Organizational skills","Customer focus","Coachability","Collaboration"]

Join the Vivint Smart Home Customer Payments Team to help existing customers resolve delinquent balances and reinstate disconnected accounts. You’ll update and manage customer payment methods, handle objections and escalations with empathy, and deliver tailored payment solutions that retain customers. In a fast-paced, goal-oriented environment, you’ll use strong communication and problem-solving skills to restore accounts and improve customer outcomes.

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NRG Energy
NRG Energy
1 day ago

Payment Solutions Specialist (Lindon, UT, US, 84042)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join the Vivint Smart Home Customer Payments Team to help existing customers resolve delinquent balances and reinstate disconnected accounts. You’ll update and manage customer payment methods, handle objections and escalations with empathy, and deliver tailored payment solutions that retain customers. In a fast-paced, goal-oriented environment, you’ll use strong communication and problem-solving skills to restore accounts and improve customer outcomes.
Location: Utah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve past-due balances and help customers keep the protection they rely on.
  • •Process and update customer payment methods accurately.
  • •Reinstate accounts disconnected for non-payment by guiding customers through tailored solutions.
  • •Use objection handling and conflict-resolution techniques to support customers staying with Vivint.
  • •Manage escalations within scope while working with peers and leadership to improve customer outcomes.

Pay and Benefits

Salary: USD 17 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Overcome objections with confidence while building trust and showing empathy.
  • •Resolve complex customer payment situations to retain customers.
  • •Use strong conflict-management and objection-handling skills to propose solutions.
  • •Read customer signals and adjust communication style to match the situation.
  • •Demonstrate strong organizational and problem-solving abilities in a fast-paced environment.
Skills:CommunicationNegotiationProblem-solvingConflict managementEmpathyMultitaskingOrganizational skillsCustomer focusCoachabilityCollaboration

Company Brief

NRG Energy
NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1989
WebsiteLinkedIn