Service Operations Supervisor

Distro
Cincinnati, Ohio
Workplace: OnsiteFull timeUSD 26 - 31 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time-management","Attention to detail","Problem-solving","Multitasking","Decision making","Professionalism"]

Own a dedicated group of clients as the primary point of contact, coordinating user setup and training for payroll and reporting platforms. Drive client retention through proactive outreach for at-risk accounts, manage escalations and service delivery with internal teams, and lead client meetings to resolve issues. Oversee payroll processing quality, resolve payroll and payroll-tax notices, guide state/federal reporting support, and coach payroll specialists to improve accuracy and performance.

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FursaFursa
Distro
Distro
4 days ago

Service Operations Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own a dedicated group of clients as the primary point of contact, coordinating user setup and training for payroll and reporting platforms. Drive client retention through proactive outreach for at-risk accounts, manage escalations and service delivery with internal teams, and lead client meetings to resolve issues. Oversee payroll processing quality, resolve payroll and payroll-tax notices, guide state/federal reporting support, and coach payroll specialists to improve accuracy and performance.
Location: Cincinnati, Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for assigned clients, coordinating user setup and training for payroll, reporting, and service platforms.
  • •Support client retention by intervening for at-risk accounts and collaborating with internal teams, clients, and consultants.
  • •Act as a liaison between clients and internal operations to ensure seamless service delivery aligned with SOPs.
  • •Manage escalated client issues through communication platforms and internal case submission for resolution.
  • •Oversee payroll processing: review payrolls for accuracy, resolve errors, monitor payroll specialist work, and assist with payroll calculations and deductions.

Pay and Benefits

Salary: USD 26 - 31 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife InsuranceDisabilityEapFsaHsaIdentity TheftLegal InsurancePet Insurance

Key Requirements

  • •High school diploma.
  • •2+ years of PEO, ASO, or HCM experience and multistate experience preferred (or equivalent combination of experience, skills, education).
  • •2–4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
  • •Previous supervisory experience.
  • •Experience in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
Experience:2+ yearsPEOASOHCMMultistate experiencePayrollHRISCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsTime-managementAttention to detailProblem-solvingMultitaskingDecision makingProfessionalism
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPoint

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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