Client Services Specialist, French and or German speaker

Autodesk
Dublin, Barcelona
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Adaptability","Prioritization","Collaboration"]

Provide frontline, multi-channel support to Autodesk customers and partners, resolving product access, licensing, account, and order issues. Troubleshoot problems using internal systems and remote tools, ensure timely access to purchased software, and deliver a high-quality customer experience. Educate users through training sessions, onboarding, webinars, and self-service guidance while acting as an expert on Autodesk policies, processes, and tools. Support partner enablement and contribute to knowledge base improvements.

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Autodesk
Autodesk
1 day ago

Client Services Specialist, French and or German speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide frontline, multi-channel support to Autodesk customers and partners, resolving product access, licensing, account, and order issues. Troubleshoot problems using internal systems and remote tools, ensure timely access to purchased software, and deliver a high-quality customer experience. Educate users through training sessions, onboarding, webinars, and self-service guidance while acting as an expert on Autodesk policies, processes, and tools. Support partner enablement and contribute to knowledge base improvements.
Location: Dublin, Barcelona
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide multi-channel support (phone, chat, email) to customers and partners.
  • •Troubleshoot product access, licensing, account, and order-related issues for timely resolution.
  • •Ensure access to purchased software using internal systems and remote tools.
  • •Deliver solution-focused customer support and educate customers through training, onboarding, webinars, and self-service guidance.
  • •Act as a subject matter expert on Autodesk policies, processes, and tools, and contribute to knowledge base content and process improvements.

Key Requirements

  • •BSc or MSc graduate with 0–4 years of professional experience.
  • •Experience using a CRM system.
  • •Fluent French or fluent German, and fluent English.
  • •Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM).
  • •Ability to solve customer inquiries and troubleshoot access, licensing, account, and order issues.
Experience:Customer supportCRMSaaS
Education:Bachelor's
Skills:CommunicationProblem-solvingAdaptabilityPrioritizationCollaboration
Languages:FrenchGermanEnglishItalianSpanish
Tech Stack:WindowsMicrosoft OfficeSalesforceCRMPhoneChatEmailWebinars

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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