NTT

3 months ago

Call Center Senior Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while acting as an SME and providing floor support to agents. Coach and mentor team members, monitor call quality, and support onboarding and training. Triage escalations and critical cases, and track team and individual performance using reporting and dashboards. Work a US–Canada night shift aligned to North American time zones in a 100% on-site environment.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as SME and provide floor support to agents.
•Coach and mentor team members.
•Monitor call quality and provide feedback.
•Handle escalations/critical cases and support onboarding, training, and reporting/dashboards.

Key Requirements

•2–5 years of experience in international BPO/sales.
•Strong sales experience, preferably in telecom/BPO.
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling and multitasking under pressure.

Experience:2-5 yearsInternational BPOSalesTelecomBPO

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT