Director, Merchant and eComm Experience

PayPal
New York
Workplace: OnsiteFull timeUSD 218,000 - 323,950 annuallyFunction: Executive & General ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Strategic thinking","Data-driven decision-making"]

Lead product vision and strategy for one or more products or a platform, aligning cross-functional stakeholders on an executable roadmap. Balance innovative design with technical implementation while accounting for regulatory requirements, time-to-market, customer needs, and product profitability. Drive customer experience through prioritized requirements and data-driven metrics, standardizing analytics, discovery, research, and competitive analysis. Own operational review mechanisms to improve execution, accountability, and efficiency.

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FursaFursa
PayPal
PayPal
3 days ago

Director, Merchant and eComm Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead product vision and strategy for one or more products or a platform, aligning cross-functional stakeholders on an executable roadmap. Balance innovative design with technical implementation while accounting for regulatory requirements, time-to-market, customer needs, and product profitability. Drive customer experience through prioritized requirements and data-driven metrics, standardizing analytics, discovery, research, and competitive analysis. Own operational review mechanisms to improve execution, accountability, and efficiency.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Establish a shared, cohesive vision and strategy for one or more products or a platform enabling scalable development.
  • •Lead product strategy development and deliver a clear, executable strategy view with cross-functional stakeholders.
  • •Influence the architectural roadmap while balancing regulatory requirements, time-to-market, customer needs, and product profitability.
  • •Champion customer experience by translating customer needs into product requirements and decision-making.
  • •Define and standardize analytics, customer discovery, market research, and competitive analysis; lead product reviews and operating/business review mechanisms.

Pay and Benefits

Salary: USD 218,000 - 323,950 annually
Perks:Health InsuranceRetirementTime OffLearning BudgetAnnual Bonus

Key Requirements

  • •10+ years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •2+ years of experience leading others.
  • •Ability to develop and communicate an executable product strategy across cross-functional stakeholders.
  • •Experience balancing customer needs, regulatory requirements, time-to-market, and product profitability.
  • •Proficiency defining and using product success metrics including usability studies, research, and market analysis.
Experience:10+ years
Education:Bachelor's
Skills:Cross-functional collaborationStrategic thinkingData-driven decision-making

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn