Showroom Customer Service Representative

Ferguson
Billings
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Organization","Time management","Multi-tasking"]

Help customers on the showroom floor and support the sales team by providing timely quotes and accurate order processing. Build product knowledge across Ferguson’s offerings, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Collaborate hand-in-hand with Outside Sales Associates and Showroom Sales consultants to ensure customer needs are met and goals are achieved.

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Ferguson
Ferguson
4 days ago

Showroom Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help customers on the showroom floor and support the sales team by providing timely quotes and accurate order processing. Build product knowledge across Ferguson’s offerings, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Collaborate hand-in-hand with Outside Sales Associates and Showroom Sales consultants to ensure customer needs are met and goals are achieved.
Location: Billings
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor and provide phenomenal customer service.
  • •Increase knowledge of the entire product offering.
  • •Support Outside Sales Associates and perform administrative functions that ensure customer needs are met.
  • •Support the Showroom Sales team with timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0-3 years of prior customer service experience (preferred).
  • •Knowledge of plumbing fixtures, lighting, and appliances (preferred).
  • •Results-oriented with the ability to meet goals and build relationships.
  • •Excellent communication skills for phone and in-person sales, plus strong time management and organizational skills.
  • •General digital literacy, ability to multi-task, ambition to succeed, and passion for customer service.
Skills:Customer serviceCommunicationOrganizationTime managementMulti-tasking

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn