Fiserv

1 week ago

Technical Account Manager, PayFac-as-a-Service (PFaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support the end-to-end lifecycle of PayFac-as-a-Service (PFaaS) partners, including onboarding, integration development guidance, and ongoing post-go-live support. Serve as a technical and operational subject matter expert and Level 2/Level 3 escalation point, leading root-cause analysis across integrations and processing issues. Bridge Implementation, Product, Risk, and Support teams to ensure integration stability, scalable onboarding, and improved partner enablement.

Location: Georgia, Florida, New Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support PFaaS partner onboarding and integration, including validating configurations and helping resolve onboarding risk.
•Act as a Level 2/Level 3 escalation point post-go-live and lead root-cause analysis across integrations, onboarding, and processing issues.
•Serve as a subject matter expert for PFaaS integrations, including API troubleshooting, onboarding workflows, and integration quality validation.
•Provide L1 support for ISVs/ISOs and create documentation to reduce repeat escalations through enablement.
•Coordinate cross-functionally with Implementation, Product, Engineering, Risk, and Compliance to ensure ownership clarity and successful onboarding outcomes.

Key Requirements

•5+ years of experience in Payments or FinTech.
•Experience with API integrations and troubleshooting.
•Knowledge of onboarding, settlement, and payment flows.
•Familiarity with REST APIs, JIRA, and Confluence.
•Bachelor’s degree or equivalent.

Experience:5+ yearsPaymentsFinTech

Education:Bachelor's

Skills:Analytical skillsCommunicationAccountabilityPrioritization

Certifications:SCRUM certification

Tech Stack:REST APIsJIRAConfluence

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 week ago

Technical Account Manager, PayFac-as-a-Service (PFaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Georgia, Florida, New Jersey

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support PFaaS partner onboarding and integration, including validating configurations and helping resolve onboarding risk.
•Act as a Level 2/Level 3 escalation point post-go-live and lead root-cause analysis across integrations, onboarding, and processing issues.
•Serve as a subject matter expert for PFaaS integrations, including API troubleshooting, onboarding workflows, and integration quality validation.
•Provide L1 support for ISVs/ISOs and create documentation to reduce repeat escalations through enablement.
•Coordinate cross-functionally with Implementation, Product, Engineering, Risk, and Compliance to ensure ownership clarity and successful onboarding outcomes.

Key Requirements

•5+ years of experience in Payments or FinTech.
•Experience with API integrations and troubleshooting.
•Knowledge of onboarding, settlement, and payment flows.
•Familiarity with REST APIs, JIRA, and Confluence.
•Bachelor’s degree or equivalent.

Experience:5+ yearsPaymentsFinTech

Education:Bachelor's

Skills:Analytical skillsCommunicationAccountabilityPrioritization

Certifications:SCRUM certification

Tech Stack:REST APIsJIRAConfluence

Eligibility

Visa:F-1H-1BH-2TN

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn