Client Engagement Agent - Emirati (Mediclinic Al Ain Hospital, Abu Dhabi, AE, 14444)

Serve as a patient contact point at Mediclinic Al Ain Hospital, engaging with patients through phone, email, social media, and the internet to support needs and promote satisfaction. Answer and route incoming calls, schedule appointments, and conduct outbound calls efficiently. Accurately document interactions using wrap-up codes, provide information on hospital services and directions, and log complaints/incidents for reporting to the contact centre supervisor.