Sales Operations Analyst Hybrid

Cisco
United States
Workplace: HybridFull timeUSD 101,700 - 128,800 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Relationship-building","Communication","Problem-solving","Adaptability"]

Serve as the primary operational contact for Cisco’s Workspace for Government federal account teams, ensuring sales processes run seamlessly. Resolve operational issues and support requests (via JIRA), manage customer account changes, and oversee order fulfillment within Cisco Commerce Workplace. Partner cross-functionally to gather requirements, improve federal sales processes, and lead ad hoc projects while managing multiple customer engagements in a fast-paced environment.

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FursaFursa
Cisco
Cisco
45 minutes ago

Sales Operations Analyst Hybrid

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Last checked: 45 minutes agoStatus: Live

Job Summary

Serve as the primary operational contact for Cisco’s Workspace for Government federal account teams, ensuring sales processes run seamlessly. Resolve operational issues and support requests (via JIRA), manage customer account changes, and oversee order fulfillment within Cisco Commerce Workplace. Partner cross-functionally to gather requirements, improve federal sales processes, and lead ad hoc projects while managing multiple customer engagements in a fast-paced environment.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as the main technical point of contact for resolving Workspace for Government operational issues.
  • •Manage customer account changes and troubleshoot support requests, ensuring timely resolution via JIRA.
  • •Drive customer requirements gathering and oversee order fulfillment within Cisco Commerce Workplace.
  • •Partner with multi-functional teams to contribute to development, documentation, and continuous improvement of federal sales processes.
  • •Lead ad hoc projects and manage multiple simultaneous customer engagements in a fast-paced environment.

Pay and Benefits

Salary: USD 101,700 - 128,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid ParentalPaid HolidaysPaid LeaveSick TimeLife Insurance

Key Requirements

  • •Bachelor’s degree in Business, Engineering, or a related field.
  • •Demonstrated experience in program execution, operations, or the software development lifecycle.
  • •Proven ability to manage multi-functional programs from conception through integration and support.
  • •Technical proficiency with software-based troubleshooting or support environments.
  • •Willingness and ability to achieve and maintain a Top Secret security clearance.
Education:Bachelor's
Skills:Relationship-buildingCommunicationProblem-solvingAdaptability
Certifications:CompTIA Security+ CE
Tech Stack:JIRACisco Commerce Workplace

Eligibility

Nationality:US National
Security Clearance:Top Secret

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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