Cloud Operations and Customer Support Engineer, Jr.

General Dynamics
St. Louis
Workplace: OnsiteFull timeUSD 107,744 - 127,650 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Collaboration","Customer-focused support"]

Join the CORE continuous operations release environment team to deliver high-quality cloud solutions for an intelligence customer. You’ll proactively manage and enhance AWS-based infrastructure, ensure availability and performance, and resolve customer issues through strong troubleshooting and technical support. Work with engineering teams to support cloud application consumption, monitor performance and scalability, and maintain documentation for application support procedures.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Cloud Operations and Customer Support Engineer, Jr.

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Last checked: 1 hour agoStatus: Live

Job Summary

Join the CORE continuous operations release environment team to deliver high-quality cloud solutions for an intelligence customer. You’ll proactively manage and enhance AWS-based infrastructure, ensure availability and performance, and resolve customer issues through strong troubleshooting and technical support. Work with engineering teams to support cloud application consumption, monitor performance and scalability, and maintain documentation for application support procedures.
Location: St. Louis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively manage and maintain cloud infrastructure to ensure high availability and performance.
  • •Respond to and resolve customer issues with technical support and customer service.
  • •Collaborate with engineering teams to support user consumption of cloud applications in an enterprise environment.
  • •Monitor applications and supporting infrastructure to identify and address performance or availability issues and scalability needs.
  • •Develop and maintain documentation for application support procedures.

Pay and Benefits

Salary: USD 107,744 - 127,650 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in IT or a related technical discipline, or equivalent education and experience.
  • •2+ years of experience in IT focused on cloud operations and customer support.
  • •Proficiency with AWS cloud services and infrastructure management.
  • •Knowledge of Linux distributions (e.g., RedHat, CentOS) and strong troubleshooting/problem-solving skills.
  • •Experience providing customer-focused technical support and working with DevOps practices, Agile/Scrum, and continuous integration tools (e.g., GitLab CI, Nexus).
Experience:2+ yearsITCloudDevOps
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationCollaborationCustomer-focused support
Tech Stack:AWSLinuxRedHatCentOSDevOpsAgileScrumGitLab CINexusContinuous IntegrationApplication Monitoring

Eligibility

Security Clearance:Top Secret/SCITop Secret SCI + Polygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn