Customer Growth Manager

Cloudbeds
North America
Workplace: RemoteFull timeFunction: Marketing & GrowthSkills: ["Communication","Negotiation","Relationship-building","Problem-solving"]

Drive growth within an existing customer base by leading upsell and cross-sell initiatives. Build and manage a high-quality pipeline to exceed targets, collaborate with onboarding and product teams for smooth rollouts, and leverage analytics to identify where additional Cloudbeds solutions fit customers’ objectives in a remote, hospitality-tech environment.

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FursaFursa
Cloudbeds
Cloudbeds
9 months ago

Customer Growth Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive growth within an existing customer base by leading upsell and cross-sell initiatives. Build and manage a high-quality pipeline to exceed targets, collaborate with onboarding and product teams for smooth rollouts, and leverage analytics to identify where additional Cloudbeds solutions fit customers’ objectives in a remote, hospitality-tech environment.
Location: North America
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Meet and exceed ambitious targets and revenue goals set by the customer growth management team.
  • •Develop and maintain strong relationships with key stakeholders and decision-makers.
  • •Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
  • •Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
  • •Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs.
Travel: Low travel

Pay and Benefits

Perks:Remote WorkHome OfficeLearning Budget

Key Requirements

  • •Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space.
  • •Experience and/or education in hospitality operations.
  • •Strong understanding of hospitality industry trends and challenges.
  • •Ability to build and maintain long-term relationships with clients.
  • •Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions.
Experience:HospitalitySaaS
Skills:CommunicationNegotiationRelationship-buildingProblem-solving
Languages:English
Tech Stack:SalesforceGoogle WorkspaceGrooveZendeskCanvaGenerative AI

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn