Philips

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Technical Account Manager responsible for monitoring and optimizing the technical health of solutions for assigned customer accounts. You will be the primary technical contact, identify and mitigate risks, advise on maximizing existing solutions, track issues, coordinate with product and third parties, and maintain post-sale relationships across multiple Swedish regions with travel as needed.

Location: Stockholm

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions
•Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts
•Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board
•Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements
•Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following 'FSE Guidelines' for delivering Philips services

Key Requirements

•B.Sc. or M.S. in Electronics, IT, Medical, or a related field, with 3-4 years of relevant experience
•Fluent in English and Swedish, verbally and written
•Knowledge of networking certifications and IT infrastructures (e.g., CCNA, CCNP, CWNA, CWTS, VMware, Hyper-V, SQL Server)
•Strong understanding of Hospital Patient Monitoring products and services with a customer-first attitude
•Willing to travel and possess a B driving license

Experience:3-4 yearsHealthcareHealth technologyCustomer successAccount management

Education:Bachelor's in Electronics/IT

Skills:CommunicationCustomer focusProblem-solving

Languages:EnglishSwedish

Tech Stack:CCNACCNPCWNACWTSVMwareHyper-VSQL Server

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

3 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Stockholm

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions
•Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts
•Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board
•Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements
•Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following 'FSE Guidelines' for delivering Philips services

Key Requirements

•B.Sc. or M.S. in Electronics, IT, Medical, or a related field, with 3-4 years of relevant experience
•Fluent in English and Swedish, verbally and written
•Knowledge of networking certifications and IT infrastructures (e.g., CCNA, CCNP, CWNA, CWTS, VMware, Hyper-V, SQL Server)
•Strong understanding of Hospital Patient Monitoring products and services with a customer-first attitude
•Willing to travel and possess a B driving license

Experience:3-4 yearsHealthcareHealth technologyCustomer successAccount management

Education:Bachelor's in Electronics/IT

Skills:CommunicationCustomer focusProblem-solving

Languages:EnglishSwedish

Tech Stack:CCNACCNPCWNACWTSVMwareHyper-VSQL Server

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn