Microsoft Power Platform Support Engineer

Avanade
Sydney, Brisbane, Melbourne
Workplace: OnsiteFull timeFunction: Energy & Utilities OperationsSkills: ["Communication","Problem-solving","Troubleshooting","Documentation","Stakeholder management"]

Provide day-to-day technical support for Microsoft Power Platform solutions, with emphasis on Power Apps, Power Pages, and Power Automate, across live client environments. Diagnose application, portal, integration, authentication, and Dataverse/flow issues; translate findings into configuration updates, fixes, and low-to-medium complexity improvements. Own technical documentation, runbooks, and knowledge articles, and support release readiness, deployment validation, patches, rollbacks, and continuous service governance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avanade
Avanade
2 days ago

Microsoft Power Platform Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide day-to-day technical support for Microsoft Power Platform solutions, with emphasis on Power Apps, Power Pages, and Power Automate, across live client environments. Diagnose application, portal, integration, authentication, and Dataverse/flow issues; translate findings into configuration updates, fixes, and low-to-medium complexity improvements. Own technical documentation, runbooks, and knowledge articles, and support release readiness, deployment validation, patches, rollbacks, and continuous service governance.
Location: Sydney, Brisbane, Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Energy & Utilities Operations
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day Power Platform support across client environments, including Power Pages websites, Dataverse, Power Apps, Power Automate, integrations, authentication, security, and environment reliability.
  • •Analyse issues and requests, translate them into support actions, configuration updates, integration fixes, and low-to-medium complexity remediation activities.
  • •Prepare and maintain technical design documentation, configuration guides, test scripts, support runbooks, service updates, and stakeholder engagement materials.
  • •Support release management activities including environment readiness, solution deployment validation, patches, rollback planning, and release-cycle testing.
  • •Track incidents and trends, support service governance (SLA commitments, ticket prioritisation, knowledge management, access/change controls), and recommend continuous improvements.

Key Requirements

  • •5+ years of experience supporting Microsoft Power Platform, including Power Pages, Dataverse, Power Apps, and Power Automate in live client environments.
  • •Strong understanding of Power Pages defects, authentication issues, Dataverse configuration problems, flow failures, integration errors, and environment reliability.
  • •Experience with deployment operations, technical testing, release support, service delivery, and operational improvements for live applications.
  • •Ability to create and maintain technical specifications, configuration documentation, test scripts, support runbooks, and release notes.
  • •Australian citizenship and eligibility to obtain and maintain an Australian Government security clearance.
Experience:Managed servicesMicrosoft Power PlatformWeb applicationsClient issue resolution
Skills:CommunicationProblem-solvingTroubleshootingDocumentationStakeholder management
Certifications:Microsoft Certified: Power Platform Developer Associate (PL-400)Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)Microsoft Certified: Power Platform Solution Architect Expert (PL-600)Power Platform governanceIT service management
Tech Stack:Power PlatformPower PagesDataversePower AppsPower AutomatePower Platform admin centreMicrosoft Entra IDJavaScriptHTMLCSSLiquid templatesWeb APIsAzureDynamics 365Azure Integration ServicesLogic AppsAPIsData connectorsAuthenticationIntegration patterns

Eligibility

Nationality:Australian National
Security Clearance:Australian Government security clearance

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn