Citizens Teller

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 20.67 - 25.48 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Strong communication","Active listening","Problem-solving","Customer-centricity","Multitasking"]

Greet customers in the branch lobby and help them complete transactions using mobile app and ATM technology. Provide personalized guidance by spotting opportunities to support customers’ financial goals, answering questions, and escalating to Bankers for next steps. Follow cash-handling, state, and local regulations while delivering exceptional service, problem-solving issues, and building long-term customer relationships within branch hours.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Live

Job Summary

Greet customers in the branch lobby and help them complete transactions using mobile app and ATM technology. Provide personalized guidance by spotting opportunities to support customers’ financial goals, answering questions, and escalating to Bankers for next steps. Follow cash-handling, state, and local regulations while delivering exceptional service, problem-solving issues, and building long-term customer relationships within branch hours.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and support simple transactions using mobile app and ATMs.
  • •Educate customers on Citizens products and benefits and respond to questions and concerns.
  • •Provide personalized advice, solutions, and referrals to Bankers for next steps.
  • •Follow all financial policies, procedures, and applicable state and local laws and regulations.
  • •Handle cash properly and maintain exceptional customer service while working branch hours.

Pay and Benefits

Salary: USD 20.67 - 25.48 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Leave

Key Requirements

  • •High school degree or GED.
  • •Minimum 6 months experience processing transactions (cash and/or digital payments).
  • •At least 1 year of customer experience recommending and referring products and services.
  • •Strong listening and communication skills to identify needs and build long-term relationships.
  • •Ability to problem-solve customer issues and provide solutions while delivering exceptional service.
Education:High School
Skills:Strong communicationActive listeningProblem-solvingCustomer-centricityMultitasking
Languages:US

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website