Associate Manager Full-time-Tumi Pacific Centre

Samsonite
Vancouver
Workplace: OnsiteFull timeCAD 19 - 22 hourlyFunction: OtherSkills: ["Client service","Leadership","Communication","De-escalation","Time management"]

Lead the retail client experience and drive sales by meeting individual and store KPIs. Coach and develop associates through roleplay, feedback, and training support, including monitoring store training needs. Ensure strong client relationship building, ethical conduct, and compliance with policies, timecard accuracy, and Tumi University training. Maintain visual merchandising standards and support event strategies while remaining flexible to weekend, holiday, and varied shift needs.

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Samsonite
Samsonite
2 days ago

Associate Manager Full-time-Tumi Pacific Centre

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the retail client experience and drive sales by meeting individual and store KPIs. Coach and develop associates through roleplay, feedback, and training support, including monitoring store training needs. Ensure strong client relationship building, ethical conduct, and compliance with policies, timecard accuracy, and Tumi University training. Maintain visual merchandising standards and support event strategies while remaining flexible to weekend, holiday, and varied shift needs.
Location: Vancouver
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Create and maintain a client experience that reflects the Tumi brand and builds strong client relationships.
  • •Meet and exceed individual and store baseline sales goals and KPI metrics (conversion, DPT, UPT, client data capture).
  • •Coach and develop store associates by teaching training content, roleplay, and supporting store manager training efforts.
  • •Support compliance by managing personal timecards, maintaining Tumi University training, and adhering to company policies and procedures.
  • •Ensure visual merchandising and client experience standards, including using client books/thank-you cards and executing event strategies.

Pay and Benefits

Salary: CAD 19 - 22 hourly
Perks:Paid LeaveEmployee DiscountHealth InsuranceDentalLife InsuranceLong-term DisabilityEmployee Assistance

Key Requirements

  • •Passion for the Tumi brand, lifestyle, clients, and product assortment.
  • •Prior retail sales and client experience, preferably in luxury, with demonstrated success meeting sales goals and KPIs.
  • •Strong communication skills and openness to feedback in a collaborative environment.
  • •Ability to stand, move, and lift/push boxes up to 30 pounds and use a ladder to complete job duties.
  • •Flexible availability to work nights, weekends, mornings, and holidays as needed.
Experience:LuxuryRetailClient service
Skills:Client serviceLeadershipCommunicationDe-escalationTime management

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn