Customer Success Professional - Indirect

Lumen
Colorado, Texas
Workplace: RemoteFull timeUSD 57,309 - 80,042 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Negotiation","Data analysis","Time management"]

Own the end-to-end selling partner experience for Lumen’s large and mid-market enterprise segment, driving customer lifetime value through partners. Develop and manage customer and partner success plans, orchestrate onboarding and lifecycle milestones, and use metrics (usage, health, financials) to prioritize engagement. Lead cadence and executive business reviews, enable product adoption with digital tools, and support expansion, retention, renewals, risk mitigation, and escalations.

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Lumen
Lumen
2 days ago

Customer Success Professional - Indirect

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Last checked: 16 hours agoStatus: Live

Job Summary

Own the end-to-end selling partner experience for Lumen’s large and mid-market enterprise segment, driving customer lifetime value through partners. Develop and manage customer and partner success plans, orchestrate onboarding and lifecycle milestones, and use metrics (usage, health, financials) to prioritize engagement. Lead cadence and executive business reviews, enable product adoption with digital tools, and support expansion, retention, renewals, risk mitigation, and escalations.
Location: Colorado, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain long-term, value-driven relationships with customers and partners to build trust
  • •Implement customer and partner success plans aligned to business goals and value realization
  • •Collaborate cross-functionally with sales, delivery, and ecosystem partners to align on outcomes and expectations
  • •Orchestrate onboarding and lifecycle milestones using standardized journey templates
  • •Monitor and analyze customer and partner metrics to prioritize engagement and execute retention/renewal and risk mitigation

Pay and Benefits

Salary: USD 57,309 - 80,042 annually
Perks:Health InsuranceDentalVision401kGym Membership

Key Requirements

  • •4+ years of customer success or account management experience
  • •Bachelor’s degree or equivalent work experience
  • •Experience working with complex, multi-regional enterprise customers
  • •Ability to present, consult, and advise at various leadership levels
  • •Strong verbal and written communication skills, with experience negotiating with customers and internally
Experience:4+ yearsEnterpriseB2B
Education:Bachelor's
Skills:CommunicationRelationship buildingNegotiationData analysisTime management

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn