TM Credit & Collect-T2-II

American Express
Gurugram
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Analytical skills","Empathy","Interpersonal communication","Listening","Self-motivated"]

Protect customers and the company from fraud and credit risk by reviewing suspicious transactions and fraud claims, and handling transaction-level credit/fraud risk cases. Interact with premium UK-based cardmembers and merchants through mostly outbound (and some inbound) calls, perform real-time assessments, handle POS approvals and charge reversal requests, resolve cases within empowerment limits, and continuously monitor fraud trends to suggest preventive actions while meeting service and compliance metrics.

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FursaFursa
American Express
American Express
3 days ago

TM Credit & Collect-T2-II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Protect customers and the company from fraud and credit risk by reviewing suspicious transactions and fraud claims, and handling transaction-level credit/fraud risk cases. Interact with premium UK-based cardmembers and merchants through mostly outbound (and some inbound) calls, perform real-time assessments, handle POS approvals and charge reversal requests, resolve cases within empowerment limits, and continuously monitor fraud trends to suggest preventive actions while meeting service and compliance metrics.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Provide excellent service to UK-based customers with accounts involving potential fraudulent activities.
  • •Review fraud claims from card members and decide to accept or reject claims.
  • •Detect and minimize credit and fraud risk while enabling appropriate spend through real-time assessments.
  • •Handle transaction-level credit and fraud risk inbound calls from merchants, including POS approval and charge reversal requests.
  • •Monitor fraud landscape trends and suggest preventive and corrective measures while meeting transactional quality, compliance, and productivity goals.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceRetirement

Key Requirements

  • •Minimum 2 years of work experience in a customer contact center or service operations environment.
  • •Strong analytical skills to quickly identify and solve issues on the account.
  • •Ability to recognize card members as individuals and build rapport through empathy and human connection.
  • •Willingness to work in a 24/7 rotational shift environment, including rotating night shifts.
  • •Amex product knowledge and ability to learn and adapt to new information and technology platforms.
Experience:Customer contact centerService operationsFraudFinancial services
Education:Bachelor's
Skills:Analytical skillsEmpathyInterpersonal communicationListeningSelf-motivated

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn