Contact Centre Representative II

HSBC
Foshan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

通过电话、电子邮件和实时通讯等方式，负责解答客户在信用卡及一般银行服务、商业网上理财与付款相关业务的咨询并进行处理。挖掘客户需求，向客户推荐合适的产品与服务，并在必要时提出合理方案，推动客户满意与高质量服务交付。

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FursaFursa
HSBC
HSBC
1 day ago

Contact Centre Representative II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

通过电话、电子邮件和实时通讯等方式，负责解答客户在信用卡及一般银行服务、商业网上理财与付款相关业务的咨询并进行处理。挖掘客户需求，向客户推荐合适的产品与服务，并在必要时提出合理方案，推动客户满意与高质量服务交付。
Location: Foshan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、电子邮件及实时通讯等工具解答客户咨询并处理相关业务。
  • •对信用卡、一般银行服务、商业网上理财与付款等咨询提供支持。
  • •发掘客户需求并向客户推荐合适的产品与服务。
  • •根据情况提出合理方案，解决疑难并提升客户满意度。
  • •提供高质量客户服务。

Key Requirements

  • •具备良好的客户服务意识并愿意从事客户服务工作。
  • •粤语流利、思路清晰，具备良好的语言表达能力与沟通能力。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能够接受轮班安排（优先考虑）。
Skills:Customer serviceCommunicationTeamwork
Languages:ChineseCantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn