Chat Support Associate

Qureos
Kansas City, Phoenix
Workplace: OnsiteFull timeUSD 65,000 - 75,000 annuallyFunction: Product ManagementSkills: ["Communication","Empathy","Problem-solving","Multitasking","Attention to detail"]

Serve as the first point of contact for customers via live chat, handling questions and resolving issues at first contact. Provide accurate product and service information, troubleshoot technical problems, and guide customers to resolution. Meticulously document interactions and maintain records in the company CRM system, escalating complex cases when needed. Work toward individual and team performance targets while continuously improving customer service standards.

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FursaFursa
Qureos
Qureos
3 hours ago

Chat Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live chat, handling questions and resolving issues at first contact. Provide accurate product and service information, troubleshoot technical problems, and guide customers to resolution. Meticulously document interactions and maintain records in the company CRM system, escalating complex cases when needed. Work toward individual and team performance targets while continuously improving customer service standards.
Location: Kansas City, Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Engage customers professionally and empathetically via live chat.
  • •Identify, assess, and resolve customer queries at first point of contact.
  • •Provide accurate information about products and services.
  • •Troubleshoot technical issues and guide customers to resolution.
  • •Document interactions in the CRM and escalate complex/unresolved issues to internal teams.

Pay and Benefits

Salary: USD 65,000 - 75,000 annually

Key Requirements

  • •Proven customer-facing experience, ideally in chat or digital support.
  • •Exceptional written communication with strong grammar and punctuation.
  • •Fast and accurate typing ability.
  • •Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
  • •Comfort with computer literacy and familiarity with CRM systems.
Skills:CommunicationEmpathyProblem-solvingMultitaskingAttention to detail
Tech Stack:Live chatCRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn