BMC

1 month ago

Sr Customer Success Specialist - USA

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own post-sales customer success for assigned accounts by delivering a tailored Success Blueprint aligned to customer business goals. Drive adoption and measurable success, provide usage and risk mitigation guidance, and serve as an escalation point for issues impacting outcomes. Partner cross-functionally with Sales, Services, Engineering, Marketing, Product, and Support to execute the post-sale strategy and improve customer satisfaction, leveraging deep mainframe and customer executive experience.

Location: Detroit, Houston, San Francisco, New York, Washington

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Become the post-sales customer success leader for assigned accounts and deliver a Success Blueprint using executive and technical customer management.
•Build and deliver tailored Success Blueprints aligned to customers’ business goals, including usage/adoption recommendations, risk identification, mitigation, and governance advice.
•Drive customer adoption and overall customer success, ensuring measurable value realization from BMC investments.
•Act as an escalation point for customer issues impacting success to support risk mitigation.
•Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own post-sale strategy and improve customer satisfaction.

Travel: Low travel

Pay and Benefits

Salary: USD 114,525 - 190,875 annually

Key Requirements

•Excellent English verbal and written communication skills and strong customer handling skills.
•10+ years of deep expertise in z/OS systems and BMC/competitor mainframe tools/utilities such as Operations, Development, DB2, and Security.
•Experience working with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
•Proven consulting, problem-solving, analytical, organizational, and time management skills to handle multiple tasks concurrently.
•Experience leading and facilitating executive meetings and workshops; ability to learn and utilize customer support tools/resources and cloud technologies.

Experience:10+ years

Education:Bachelor's in Computer Science

Skills:CommunicationProblem-solvingAnalytical thinkingOrganizational skillsTime management

Languages:English

Tech Stack:Z/OSDB2OperationsDevelopmentSecurityCloud technologies

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC