TikTok Shop - Seller Content LIVE Account Manager

TikTok
New York
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Negotiation","Analytical","Problem-solving","Independent work","Time management","Adaptability","Attention to detail","Data-driven thinking"]

Drive growth for TikTok Shop Live by owning seller live strategy end-to-end, serving as the primary point of contact, and providing ongoing performance coaching. Analyze live-streaming metrics to deliver actionable insights that improve content strategy and conversion efficiency. Identify expansion opportunities within the seller portfolio through increased adoption and priority initiatives, and collaborate cross-functionally to align seller promotions with broader platform commerce goals.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Seller Content LIVE Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Drive growth for TikTok Shop Live by owning seller live strategy end-to-end, serving as the primary point of contact, and providing ongoing performance coaching. Analyze live-streaming metrics to deliver actionable insights that improve content strategy and conversion efficiency. Identify expansion opportunities within the seller portfolio through increased adoption and priority initiatives, and collaborate cross-functionally to align seller promotions with broader platform commerce goals.
Location: New York
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design and execute Seller Live strategies to drive sustained GMV growth aligned with platform commerce objectives.
  • •Analyze live-streaming performance metrics and provide data-driven insights to optimize content strategy and conversion efficiency.
  • •Serve as primary point of contact for assigned sellers, managing end-to-end live planning, day-to-day communication, execution, and performance coaching.
  • •Identify and unlock growth opportunities by expanding live commerce adoption, increasing participation in priority live initiatives, and driving incremental GMV through upsell and optimization.
  • •Stay current on live trends and algorithm updates, and collaborate with cluster operations, campaign, product, and other XFN teams to align promotions with broader initiatives.

Key Requirements

  • •Bachelor’s degree or equivalent practical experience and 5+ years in eCommerce, social media platforms, digital content, or e-commerce.
  • •Proven track record in business development and sales within live-streaming, e-commerce, media, or digital marketing.
  • •Strong understanding of 1:1 and 1:few relationship building between tech platforms and sellers.
  • •Ability to work independently, time manage multiple initiatives, and demonstrate curiosity and a bias-for-action.
  • •Excellent communication and negotiation skills with strong analytical and problem-solving capability.
Experience:5+ yearsECommerceLive-streamingSocial mediaDigital marketingE-commerceContent-based commerce
Skills:CommunicationNegotiationAnalyticalProblem-solvingIndependent workTime managementAdaptabilityAttention to detailData-driven thinking
Tech Stack:TikTokLive-streamingE-commerce platformsContent-based e-commerce

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn