Sales Support Representative - HVAC

Ferguson
Ontario
Full timeUSD 20.57 - 32.91 hourlyFunction: SalesSkills: ["Customer-focused","Relationship building","Decision-making","Ability to work in a fast-paced environment","Upselling"]

Support Sales associates by identifying the best HVAC products and solutions for customers, preparing timely quotations and accurate sales orders, and coordinating customer deliveries. Handle inbound sales calls to provide general information and resolve customer concerns, while using CRM and phone systems to manage interactions effectively. Ideal for candidates with 1–3 years of sales or customer service experience who want to learn the HVAC business and build customer relationships.

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Ferguson
Ferguson
4 days ago

Sales Support Representative - HVAC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support Sales associates by identifying the best HVAC products and solutions for customers, preparing timely quotations and accurate sales orders, and coordinating customer deliveries. Handle inbound sales calls to provide general information and resolve customer concerns, while using CRM and phone systems to manage interactions effectively. Ideal for candidates with 1–3 years of sales or customer service experience who want to learn the HVAC business and build customer relationships.
Location: Ontario
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls to provide general information and resolve customer questions or concerns.
  • •Use a customer relationship management (CRM) system and phone system effectively.

Pay and Benefits

Salary: USD 20.57 - 32.91 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •1–3 years of sales and/or customer service experience is preferred.
  • •Experience in HVAC is a plus.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Ability to lift items that weigh up to 50 lbs regularly.
  • •General digital literacy, including Microsoft Office, with ability to quickly learn product knowledge and processes.
Skills:Customer-focusedRelationship buildingDecision-makingAbility to work in a fast-paced environmentUpselling
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn