Manager, Global People Solutions - Total Rewards

Visa
Austin
Workplace: OnsiteFull timeUSD 105,000 - 168,500 annuallyFunction: People, HR & TalentEducation: bachelorsSkills: ["Leadership","Stakeholder management","Operational excellence","Continuous improvement","Communication"]

Lead a Global People Solutions team delivering Tier 1 Total Rewards support across Payroll, Benefits, and Stock/Equity, spanning the US, Canada, Latin America, Europe, and Asia-Pacific. Own service delivery performance (SLAs, quality, case volumes) while driving operational excellence, governance, knowledge management, and digital-first improvements. Partner with HR Technology and service stakeholders to expand self-service, automate workflows, and adopt AI-enabled support capabilities.

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FursaFursa
Visa
Visa
4 days ago

Manager, Global People Solutions - Total Rewards

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead a Global People Solutions team delivering Tier 1 Total Rewards support across Payroll, Benefits, and Stock/Equity, spanning the US, Canada, Latin America, Europe, and Asia-Pacific. Own service delivery performance (SLAs, quality, case volumes) while driving operational excellence, governance, knowledge management, and digital-first improvements. Partner with HR Technology and service stakeholders to expand self-service, automate workflows, and adopt AI-enabled support capabilities.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Lead a team of People Solutions professionals delivering Tier 1 support for Payroll, Benefits, and Stock/Equity and Tier 1/Tier 2 Payroll support across multiple regions
  • •Ensure employee and manager inquiries are resolved accurately, efficiently, and consistently while meeting SLAs, quality standards, and experience targets
  • •Drive operational excellence using workload management, process optimization, and performance management across key service metrics
  • •Partner with Payroll, Benefits, Stock/Equity, HR Technology, and regional stakeholders to resolve complex issues and remove barriers
  • •Champion digital transformation by expanding self-service, improving digital assistants/workflows, and adopting automation and Generative AI support models

Pay and Benefits

Salary: USD 105,000 - 168,500 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of relevant work experience with a Bachelor’s degree, or 2+ years with an advanced degree (e.g., Masters/MBA/JD/MD), or 0 years with a PhD
  • •At least 3 years of people leadership experience managing HR operations, customer support, shared services, or employee support teams
  • •Experience in HR operations/shared services/people operations/payroll or benefits operations/total rewards support within a global organization
  • •Experience with HCM systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar enterprise platforms
  • •Experience using HR case management/workflow tools (e.g., ServiceNow) and operational metrics/dashboards to improve service delivery
Experience:Global operationsHR operationsShared servicesPayroll operationsBenefits operations
Education:Bachelor's
Skills:LeadershipStakeholder managementOperational excellenceContinuous improvementCommunication
Tech Stack:WorkdayServiceNowSAP SuccessFactorsOracle HCMMicrosoft 365TeamsPower BIExcelSharePointMicrosoft CopilotChatGPTClaudeMicrosoft Power AutomateRPAGenerative AIKnowledge management

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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