Lead Customer Success Manager - East

Dragos
United States
Workplace: RemoteFull timeUSD 175,000+ annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Presentation","Relationship-building","Stakeholder management","Independent work","Executive presence","Written communication","Verbal communication"]

Own post-sales customer success for industrial clients across North America in the East time zone. Drive onboarding, adoption, and measurable outcomes for Dragos Platform, WorldView threat intelligence, and Professional Services. Partner with Sales, technical account managers, resident engineers, solution architects, and support to manage retention and churn risk, run business reviews, and maintain SFDC with proactive success and recovery plans. Support customer advocacy and expansion opportunities while aligning to operational and security goals.

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Dragos
Dragos
1 week ago

Lead Customer Success Manager - East

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own post-sales customer success for industrial clients across North America in the East time zone. Drive onboarding, adoption, and measurable outcomes for Dragos Platform, WorldView threat intelligence, and Professional Services. Partner with Sales, technical account managers, resident engineers, solution architects, and support to manage retention and churn risk, run business reviews, and maintain SFDC with proactive success and recovery plans. Support customer advocacy and expansion opportunities while aligning to operational and security goals.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as primary post-sales point of contact for customers in the NA region.
  • •Drive successful onboarding, implementation, and adoption of Dragos solutions.
  • •Define success criteria with customers and help achieve measurable positive business outcomes.
  • •Own customer success plans and conduct regular business reviews to assess value realization, advocacy, and expansion opportunities.
  • •Manage retention and health metrics, proactively identify commercial and technical risks, and maintain SFDC with detailed success and at-risk account recovery plans.
Travel: Medium travel

Pay and Benefits

Salary: USD 175,000 annually
Perks:Health Insurance

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors with renewal management.
  • •Understanding of cybersecurity and how it translates into business-level outcomes.
  • •Ability to manage complex customer relationships and influence key stakeholders.
  • •Excellent communication, presentation, and relationship-building skills with strong executive presence.
  • •Preference for familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments.
Experience:5+ yearsCybersecurityEnterprise SaaSIndustrialCritical infrastructureOT securityIndustrial control systemsXOT
Skills:CommunicationPresentationRelationship-buildingStakeholder managementIndependent workExecutive presenceWritten communicationVerbal communication
Languages:English
Tech Stack:SFDC

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn