Counter Sales Associate

Ferguson
United States
Full timeUSD 22.71 - 31.77 hourlyFunction: Sales0Skills: ["Communication","Customer focus","Sales orientation","Organizational skills","Problem-solving"]

Serve as a trusted counter, phone, and email advisor to plumbing and HVAC contractor customers. Apply deep product knowledge to recommend parts, answer questions using catalogs and manufacturer databases, and drive sales growth through upsell and cross-sell. Accurately process transactions, manage special orders with follow-ups on back-orders and delivery timelines, and maintain an organized, professional counter environment while supporting inventory activities.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a trusted counter, phone, and email advisor to plumbing and HVAC contractor customers. Apply deep product knowledge to recommend parts, answer questions using catalogs and manufacturer databases, and drive sales growth through upsell and cross-sell. Accurately process transactions, manage special orders with follow-ups on back-orders and delivery timelines, and maintain an organized, professional counter environment while supporting inventory activities.
Location: United States
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products.
  • •Drive sales growth by identifying upsell and cross-sell opportunities and promoting strategic products.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
  • •Process transactions, manage special orders and follow up on order status, back-orders, and delivery timelines while maintaining a professional counter environment.

Pay and Benefits

Salary: USD 22.71 - 31.77 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate DiscountsGender Affirming

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC industry experience preferred.
  • •Sales mindset with the ability to meet goals and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationCustomer focusSales orientationOrganizational skillsProblem-solving
Tech Stack:Computer systemsCatalogsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn