CX Channel Sales Specialist

Zoom Video Communications
Denver, Utah
Workplace: RemoteFull timeUSD 128,600 - 257,300 annuallyFunction: SalesSkills: ["Relationship building","Sales strategy","Data analysis","Market analysis","Go-to-market execution"]

Build and grow Zoom’s CX (CCaaS) channel partner network by developing regional partner strategies, recruiting and onboarding specialized partners, and nurturing their indirect CX sales. Create joint business plans to expand Zoom’s CX portfolio, leverage existing contracts, and deliver sales training and marketing support. Track pipeline, bookings, quota attainment, and analyze sales data and competitive market trends to identify growth opportunities and execute go-to-market strategies.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
2 days ago

CX Channel Sales Specialist

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Job Summary

Build and grow Zoom’s CX (CCaaS) channel partner network by developing regional partner strategies, recruiting and onboarding specialized partners, and nurturing their indirect CX sales. Create joint business plans to expand Zoom’s CX portfolio, leverage existing contracts, and deliver sales training and marketing support. Track pipeline, bookings, quota attainment, and analyze sales data and competitive market trends to identify growth opportunities and execute go-to-market strategies.
Location: Denver, Utah
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop a CX channel partner regional strategy, including managing focus partners, recruiting new partners, and growing indirect CX revenue.
  • •Build business plans with focus and growth partners to extend and expand Zoom’s CX portfolio.
  • •Work with current and new partners to capture and leverage existing contracts for Zoom’s CX platform.
  • •Execute sales training and provide marketing support for partner programs and enablement.
  • •Track sales pipeline, bookings against quota, and attainment; use data and market trends to identify growth opportunities.

Pay and Benefits

Salary: USD 128,600 - 257,300 annually

Key Requirements

  • •5+ years of CX / Cloud (CCaaS) channel creation experience.
  • •Experience in regional channel management with customer experience technologies.
  • •Proven ability to build and maintain relationships with TSD channel partners to drive sales and meet revenue targets.
  • •Demonstrated experience in contact center and partner channels, including larger NSPs.
  • •Ability to analyze sales data and market trends and build and execute go-to-market strategies.
Experience:CloudCCaaSChannel salesContact center
Skills:Relationship buildingSales strategyData analysisMarket analysisGo-to-market execution
Tech Stack:CCaaSContact Center

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn