Technical Specialist-Cloud & Infra Engg (INDIA - NOIDA- BIRLASOFT OFFICE, IN)

Birlasoft
Noida
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 8+ yearsSkills: ["Communication","Coaching","Stakeholder management"]

Own L2 ITSM change and incident-related processes supporting cloud and infrastructure services. Lead P1 bridge management, execute change management using ITIL practices, and coordinate impact analyses, stakeholder alignment, and risk mitigation. Create training and communications deliverables across change levers, coach project teams and leaders, and track success metrics while monitoring user readiness and change progress.

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FursaFursa
Birlasoft
Birlasoft
1 day ago

Technical Specialist-Cloud & Infra Engg (INDIA - NOIDA- BIRLASOFT OFFICE, IN)

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Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own L2 ITSM change and incident-related processes supporting cloud and infrastructure services. Lead P1 bridge management, execute change management using ITIL practices, and coordinate impact analyses, stakeholder alignment, and risk mitigation. Create training and communications deliverables across change levers, coach project teams and leaders, and track success metrics while monitoring user readiness and change progress.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Lead L2 ITSM incident/change activities including P1 bridge management.
  • •Apply change management processes to develop strategies for adoption of required changes.
  • •Conduct impact analysis, assess change readiness, identify stakeholders, and complete change management assessments.
  • •Create and deliver change management deliverables across communications, sponsor roadmap, coaching, training, and resistance management.
  • •Manage change portfolio, track and report issues, define success metrics, monitor change progress, and engage senior leaders.

Key Requirements

  • •8+ years total experience with at least 5+ years of relevant experience.
  • •ITIL certification.
  • •Experience applying change management processes and tools for project/initiative adoption.
  • •Ability to conduct impact analyses, assess change readiness, and identify key stakeholders.
  • •Strong communication skills and ability to coach project teams, managers, and supervisors.
Experience:8+ years
Skills:CommunicationCoachingStakeholder management
Certifications:ITIL
Tech Stack:ITSMITIL

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn