IT Support Specialist

Sony Interactive Entertainment
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Problem-solving","Attention to detail","Communication","Interpersonal skills","Prioritisation"]

Deliver IT support for game development specialists, covering desktop support, service desk ticketing, and day-to-day incident resolution. Own requests and incidents through SLAs, diagnose hardware and account issues across desktops, laptops, peripherals, and mobile devices, and contribute to desktop and infrastructure projects such as workstation refreshes and software rollouts. Maintain user onboarding/offboarding and accurate documentation while supporting security, asset, and vulnerability management processes.

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FursaFursa
Sony Interactive Entertainment
Sony Interactive Entertainment
7 hours ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver IT support for game development specialists, covering desktop support, service desk ticketing, and day-to-day incident resolution. Own requests and incidents through SLAs, diagnose hardware and account issues across desktops, laptops, peripherals, and mobile devices, and contribute to desktop and infrastructure projects such as workstation refreshes and software rollouts. Maintain user onboarding/offboarding and accurate documentation while supporting security, asset, and vulnerability management processes.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT support services to game development teams and resolve desktop support incidents.
  • •Support the service desk by logging, updating, and resolving tickets within agreed SLAs.
  • •Diagnose and resolve incidents involving desktops, laptops, peripherals, accounts, and mobile devices.
  • •Contribute to desktop and infrastructure projects including workstation refreshes, software rollouts, office moves, and hardware lifecycle management.
  • •Perform installation/configuration, user onboarding/offboarding, device provisioning, and maintain accurate support documentation.

Key Requirements

  • •3+ years of experience in an IT Support role.
  • •Working knowledge of Windows, with exposure to macOS (Linux desirable).
  • •Knowledge of service desk operations and support processes (ServiceNow Knowledge desirable).
  • •Experience troubleshooting desktop hardware issues.
  • •Experience with Active Directory, Group Policy, Entra, and JAMF (Ivanti, VMWARE, Qualys and DOMO desirable).
Experience:3+ yearsService desk
Skills:Problem-solvingAttention to detailCommunicationInterpersonal skillsPrioritisation
Tech Stack:WindowsMacOSLinuxServiceNowActive DirectoryGroup PolicyEntraJAMFIvantiVMwareQualysDOMODNSDHCP

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn