Serco

3 weeks ago

UX Analyst (Brussels, BE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Conduct qualitative and quantitative UX research to uncover user needs, then analyse UX metrics and web analytics to deliver actionable insights. Plan usability studies and heuristic evaluations, run surveys/interviews and A/B tests, and translate findings into personas, journey maps, and task flows. Collaborate with design and development teams to improve products, maintain UX guidelines, ensure accessibility compliance (WCAG 2.2 / EAA), and present recommendations to stakeholders while maintaining a research repository.

Location: Brussels

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Conduct qualitative and quantitative research to understand user needs, behaviours, and motivations.
•Analyse web analytics and UX metrics aligned to ISO 9241-210 and provide actionable insights.
•Plan and run usability testing and heuristic evaluations to identify usability issues and improvements.
•Develop UX artefacts such as personas, journey maps, task flows, and maintain UX guidelines and best practices.
•Conduct A/B testing and present research findings and recommendations to stakeholders while collaborating with design and development teams to implement improvements.

Key Requirements

•Minimum of 6 years of experience in a similar UX role.
•Ability to conduct qualitative and quantitative UX research and usability testing.
•Experience analysing web analytics and UX metrics to identify trends and provide actionable insights.
•Knowledge of accessibility standards, including WCAG 2.2 and the European Accessibility Act (EAA).
•Proficiency with UX tools and front-end web technologies (e.g., Figma, Sketch, Adobe XD, and HTML/CSS) and a UX portfolio.

Experience:6+ years

Skills:CommunicationStakeholder managementStrategic partnershipEvidence-driven decisionsCollaboration

Certifications:Certified Usability Analyst (CUA)Certified User Experience Analyst (CXA)Nielsen Norman Group (NN/g) UX CertificationCertified Professional in User Experience (CPUX)Google UX Design Professional CertificateAkendi UX Certification

Languages:EnglishFrench

Tech Stack:EUI PlatformISO 9241-210WCAG 2.2European Accessibility Act (EAA)EN 301 549HTMLCSSXMLSEOAnalyticsFigmaSketchAdobe XDAxureBalsamiqAdobe Creative SuiteA/B testing

Company Brief

Serco

Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn

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Serco

3 weeks ago

UX Analyst (Brussels, BE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Brussels

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Conduct qualitative and quantitative research to understand user needs, behaviours, and motivations.
•Analyse web analytics and UX metrics aligned to ISO 9241-210 and provide actionable insights.
•Plan and run usability testing and heuristic evaluations to identify usability issues and improvements.
•Develop UX artefacts such as personas, journey maps, task flows, and maintain UX guidelines and best practices.
•Conduct A/B testing and present research findings and recommendations to stakeholders while collaborating with design and development teams to implement improvements.

Key Requirements

•Minimum of 6 years of experience in a similar UX role.
•Ability to conduct qualitative and quantitative UX research and usability testing.
•Experience analysing web analytics and UX metrics to identify trends and provide actionable insights.
•Knowledge of accessibility standards, including WCAG 2.2 and the European Accessibility Act (EAA).
•Proficiency with UX tools and front-end web technologies (e.g., Figma, Sketch, Adobe XD, and HTML/CSS) and a UX portfolio.

Experience:6+ years

Skills:CommunicationStakeholder managementStrategic partnershipEvidence-driven decisionsCollaboration

Languages:EnglishFrench

Tech Stack:EUI PlatformISO 9241-210WCAG 2.2European Accessibility Act (EAA)EN 301 549HTMLCSSXMLSEOAnalyticsFigmaSketchAdobe XDAxureBalsamiqAdobe Creative SuiteA/B testing

Company Brief

Serco

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Hook, United Kingdom

Founded: 1929

Website LinkedIn