Customer Relations Officer (Sakina)

Serve as a patient-focused customer relations point for SEHA by answering questions and providing information on appointments, referrals, services, and events through face-to-face, phone, email, and chat. Support patient registration activities including scheduling, insurance eligibility checks, consent forms, payments, and documentation. Maintain professionalism and confidentiality, proactively resolve requests, and escalate complaints or clinical questions to the appropriate teams while assisting with service improvements and coverage as required.