Business Capability Expert-Digital Channels

Execute and enhance end-to-end digital channel business capabilities by assessing processes, building business cases, and co-creating capability roadmaps. Coordinate with Central Functions, Centers of Excellence, and local process owners to align improvements with organizational goals, ensure operational compliance, and improve productivity. Develop stakeholder communication strategies, tailor processes for unit needs, track KPIs, manage capability implementation, and document lessons learned to drive continuous improvement and innovation.