Customer Support Specialist

Reframe (Glucobit)
United States
Workplace: OnsiteFull timeUSD 55,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Customer service","Team collaboration"]

A frontline customer support role focused on empathetic problem-solving, helping users troubleshoot app issues, and collaborating with product and engineering teams to improve the platform. You’ll be the voice of the customer, handling inquiries across channels, maintaining knowledge bases, and contributing ideas to enhance user experience in a fast-paced, mission-driven startup environment.

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Reframe (Glucobit)
Reframe (Glucobit)
1 year ago

Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

A frontline customer support role focused on empathetic problem-solving, helping users troubleshoot app issues, and collaborating with product and engineering teams to improve the platform. You’ll be the voice of the customer, handling inquiries across channels, maintaining knowledge bases, and contributing ideas to enhance user experience in a fast-paced, mission-driven startup environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via email, in-app chat, and other support channels with empathy, clarity, and efficiency.
  • •Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly.
  • •Track common issues and flag trends to help improve the platform experience.
  • •Collaborate with product and tech teams to escalate user feedback and find better solutions.
  • •Serve as the voice of the customer, advocating for their needs across internal teams.

Pay and Benefits

Salary: USD 55,000 - 65,000 annually
Perks:Health Insurance

Key Requirements

  • •Excellent written and verbal communication with high emotional intelligence.
  • •Love helping people and providing thoughtful, empathetic support.
  • •Tech-savvy and quick to learn new tools and systems.
  • •Organized, dependable, and responsive with strong follow-up skills.
  • •Open to recent graduates or candidates with 1+ years of experience in a customer-facing role.
Experience:1+ years
Skills:CommunicationEmpathyProblem-solvingCustomer serviceTeam collaboration
Languages:English

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Reframe (Glucobit)
Reframe (Glucobit) provides a digital health app that helps people with diabetes manage blood glucose through data-driven coaching, tracking, and personalized recommendations to improve metabolic health and glycemic control.
Industry: HealthTech
Growth: Early Stage Startup
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