Salesforce

3 months ago

Product Adoption Strategy, Manager (Platform)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

A cross-functional, high-impact role driving platform adoption for Salesforce’s Platform. You’ll research customer adoption pathways, analyze usage, identify failure modes, and codify scalable programs to move from high-touch to high-scale digital guidance, influencing Product, Customer Success and Digital teams while partnering with Field and Digital Success teams to drive value for platform customers.

Location: Indianapolis, Atlanta, Austin, Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead and synthesize research to define Platform Adoption Paths and scalable adoption programs.
•Analyze platform usage to identify feature combinations driving retention and agent productivity and translate findings into guidance for product and success teams.
•Conduct friction analyses to diagnose stalled implementations and design scalable interventions.
•Develop release-based adoption strategies aligned with platform roadmaps to accelerate customer adoption of new features.
•Create playbooks and data-backed narratives to empower field teams and digital channels to drive adoption at scale.

Pay and Benefits

Perks:Health Insurance401kEquityPaid LeaveRemote Work

Key Requirements

•8+ years in Management Consulting, Strategy, or Customer Success roles, ideally with a focus on B2B Service/Support operations.
•Strategic Problem Solving: Proven ability to generate strategic insights that drive measurable business outcomes.
•Platform Operations Fluency: Familiarity with the metrics that matter to Platform leaders.
•Adoption Architect: Experience taking a complex technical product and breaking it down into a step-by-step maturity model or success methodology.
•Data-Driven Mindset: Strong analytical skills with the ability to identify trends, build frameworks, and guide decisions through data (SQL/Tableau proficiency is a plus).

Experience:8+ yearsSaaSCustomer SuccessAI

Skills:Strategic thinkingAnalytical thinkingCollaborationEmpathyCommunication

Languages:English

Tech Stack:SQLTableauCRM Analytics

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 months ago

Product Adoption Strategy, Manager (Platform)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 25 minutes agoStatus: Live

Job Summary

Location: Indianapolis, Atlanta, Austin, Dallas

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead and synthesize research to define Platform Adoption Paths and scalable adoption programs.
•Analyze platform usage to identify feature combinations driving retention and agent productivity and translate findings into guidance for product and success teams.
•Conduct friction analyses to diagnose stalled implementations and design scalable interventions.
•Develop release-based adoption strategies aligned with platform roadmaps to accelerate customer adoption of new features.
•Create playbooks and data-backed narratives to empower field teams and digital channels to drive adoption at scale.

Pay and Benefits

Perks:Health Insurance401kEquityPaid LeaveRemote Work

Key Requirements

•8+ years in Management Consulting, Strategy, or Customer Success roles, ideally with a focus on B2B Service/Support operations.
•Strategic Problem Solving: Proven ability to generate strategic insights that drive measurable business outcomes.
•Platform Operations Fluency: Familiarity with the metrics that matter to Platform leaders.
•Adoption Architect: Experience taking a complex technical product and breaking it down into a step-by-step maturity model or success methodology.
•Data-Driven Mindset: Strong analytical skills with the ability to identify trends, build frameworks, and guide decisions through data (SQL/Tableau proficiency is a plus).

Experience:8+ yearsSaaSCustomer SuccessAI

Skills:Strategic thinkingAnalytical thinkingCollaborationEmpathyCommunication

Languages:English

Tech Stack:SQLTableauCRM Analytics

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor