Inside Property Adjuster - CAT Claims

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 57,970 - 97,820Function: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Multitasking"]

Investigate, evaluate, negotiate, and settle low-to-moderate complexity property insurance claims in a telephone-concentrated, experienced desk adjusting role. Confirm coverage, assess liability exposure, recognize subrogation potential, and produce accurate claim file documentation using estimating and virtual inspection tools. Handle CAT surges including possible mandatory on-call and extended hours, and coordinate with vendors, internal partners, and regulators to ensure compliant resolutions.

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FursaFursa
USAA
USAA
38 minutes ago

Inside Property Adjuster - CAT Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 minutes agoStatus: Live

Job Summary

Investigate, evaluate, negotiate, and settle low-to-moderate complexity property insurance claims in a telephone-concentrated, experienced desk adjusting role. Confirm coverage, assess liability exposure, recognize subrogation potential, and produce accurate claim file documentation using estimating and virtual inspection tools. Handle CAT surges including possible mandatory on-call and extended hours, and coordinate with vendors, internal partners, and regulators to ensure compliant resolutions.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage an assigned caseload of low-to-moderate complexity property claims by investigating, evaluating, and settling damages.
  • •Analyze coverage by reviewing policy terms, loss history, and investigation information to determine and negotiate equitable settlements.
  • •Coordinate with vendors and internal partners to resolve claims, including creating SIU referrals when appropriate.
  • •Maintain accurate, thorough, and current claim file documentation and use estimating technology and virtual inspection tools.
  • •Support CAT response operations as needed, including potential evening/weekend/holiday work and possible travel (minimal notice).
Travel: Medium travel

Pay and Benefits

Salary: USD 57,970 - 97,820
Perks:Health InsuranceDentalVision401kPension

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •1+ years of experience handling low-complexity property claims and/or customer service, with military leadership or construction-related industry/insurance experience.
  • •Knowledge of estimating losses using Xactimate or similar tools and platforms.
  • •Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • •Ability to obtain and maintain an insurance adjuster license within 90 days (3 attempts).
Experience:1+ years
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionMultitasking
Licenses:Insurance adjuster license
Certifications:P&C Adjuster license
Tech Stack:XactimateGuidewire Claims CenterClaim XHoverHosta

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn