Heidi Health

1 month ago

Customer Success Manager (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Strategic Enterprise Customer Success Manager responsible for end-to-end lifecycle management of 3-6 large hospital systems and health networks (250+ users each), driving adoption, renewal, and expansion across multi-site enterprises while partnering with executives and cross-functional teams to deliver measurable clinical and operational outcomes.

Location: Sydney, Melbourne, New York, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
•Build executive partnerships: Earn trusted, long-term relationships across C-suite, clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
•Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
•Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
•Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHome OfficeParental LeaveLearning BudgetWellness Stipend

Key Requirements

•5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
•Full lifecycle ownership across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
•Executive presence with proven ability to build trusted relationships with C-suite, clinical leaders, IT, and operations.
•Experience leading multi-site rollouts and change management to drive sustained adoption.
•Strong commercial acumen with expansion and complex renewals experience; data-driven decision making.

Experience:HealthcareSaaSHealthtech

Skills:CommunicationLeadershipStakeholder managementProblem-solvingCollaboration

Languages:English

Company Brief

Heidi Health

Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Heidi Health

1 month ago

Customer Success Manager (Enterprise)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sydney, Melbourne, New York, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
•Build executive partnerships: Earn trusted, long-term relationships across C-suite, clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
•Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
•Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
•Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHome OfficeParental LeaveLearning BudgetWellness Stipend

Key Requirements

•5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
•Full lifecycle ownership across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
•Executive presence with proven ability to build trusted relationships with C-suite, clinical leaders, IT, and operations.
•Experience leading multi-site rollouts and change management to drive sustained adoption.
•Strong commercial acumen with expansion and complex renewals experience; data-driven decision making.

Experience:HealthcareSaaSHealthtech

Skills:CommunicationLeadershipStakeholder managementProblem-solvingCollaboration

Languages:English

Company Brief

Heidi Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor