Technical Account Manager

Highspot
Hyderabad
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Critical thinking","Stakeholder management"]

Serve as the primary technical liaison between Highspot and mid-to-upper market customers, translating business goals into product guidance. Own deep technical discovery, proactively advise on product issues and best practices, and lead customer meetings with progress updates and strategic counsel. Partner with CSMs, Account Managers, Support, and Product/Engineering to drive retention and growth. Use customer feedback to identify opportunities to improve products, features, and processes.

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FursaFursa
Highspot
Highspot
1 day ago

Technical Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary technical liaison between Highspot and mid-to-upper market customers, translating business goals into product guidance. Own deep technical discovery, proactively advise on product issues and best practices, and lead customer meetings with progress updates and strategic counsel. Partner with CSMs, Account Managers, Support, and Product/Engineering to drive retention and growth. Use customer feedback to identify opportunities to improve products, features, and processes.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical liaison between Highspot and mid-to-upper market customers, understanding their technical environments and needs.
  • •Provide technical guidance and solution advice, proactively navigating product issues and sharing best practices.
  • •Lead regular customer meetings with progress updates, expert counsel, and strategic insights to drive mutual success.
  • •Identify opportunities for product enhancement, feature refinement, and process optimization based on customer feedback.
  • •Manage customer expectations and deliverables through effective communication and stakeholder management.

Key Requirements

  • •6+ years of experience in a client-facing technical role (Technical Account Manager, Solutions Engineer, or similar) in a SaaS product/services environment.
  • •3–4 years of experience with end-to-end CRM implementations or integrations (e.g., Salesforce, Microsoft Dynamics 365).
  • •Hands-on experience with SSO solutions and technical areas such as API integrations and email deliverability.
  • •Strong understanding of software development processes and methodologies to navigate customer technical environments.
  • •Excellent communication and interpersonal skills, with proven problem-solving and the ability to manage multiple clients and projects concurrently.
Experience:6+ yearsSaaSSales enablementCRM integrationsEnterprise software
Skills:CommunicationInterpersonal skillsProblem-solvingCritical thinkingStakeholder management
Tech Stack:SalesforceMicrosoft Dynamics 365SSOAPI integrationsEmail deliverabilityCRM

Company Brief

Highspot
Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Seattle, United States
Founded: 2012
WebsiteLinkedIn