Sutherland

1 month ago

Java Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide application support for the Actimize platform, handling incidents, troubleshooting Java-based issues, and debugging SQL queries. Review client configurations, reproduce environments, and guide customers using documented processes. Collaborate with senior teams to resolve issues end-to-end, install/configure solutions, and document interactions in the CRM to meet SLA requirements.

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Triage and resolve incidents reported by clients, using documented processes and guidance
•Investigate client issues and reproduce in controlled environments to identify root causes
•Review client configurations and customizations across languages like Java, JavaScript, SQL, and XML to provide appropriate support
•Install, configure, and customize solutions following implementation guides and manuals
•Document customer interactions and issue resolutions in the CRM to meet SLA requirements

Key Requirements

•Excellent verbal and written communication skills in English (B2 or higher is a must)
•Bachelor's degree in computer science (or equivalent)
•At least 2 years in technical support facing customers and resolving issues
•2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL
•Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.)

Experience:2+ yearsInformation Technology

Education:Bachelor's

Skills:CommunicationProblem-solvingFast learnerCustomer service

Languages:English

Tech Stack:JavaJavaScriptSQLXMLHTMLPerlLinuxWindows Server

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 month ago

Java Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Triage and resolve incidents reported by clients, using documented processes and guidance
•Investigate client issues and reproduce in controlled environments to identify root causes
•Review client configurations and customizations across languages like Java, JavaScript, SQL, and XML to provide appropriate support
•Install, configure, and customize solutions following implementation guides and manuals
•Document customer interactions and issue resolutions in the CRM to meet SLA requirements

Key Requirements

•Excellent verbal and written communication skills in English (B2 or higher is a must)
•Bachelor's degree in computer science (or equivalent)
•At least 2 years in technical support facing customers and resolving issues
•2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL
•Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.)

Experience:2+ yearsInformation Technology

Education:Bachelor's

Skills:CommunicationProblem-solvingFast learnerCustomer service

Languages:English

Tech Stack:JavaJavaScriptSQLXMLHTMLPerlLinuxWindows Server

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor