USAA

4 days ago

Digital Technical Product Manager Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead digital and technology product discovery, delivery, and performance for USAA’s Omni Enablement and D&S Contact Center Technology Solutions team. Drive Salesforce CRM strategy, architecture, roadmap planning, governance, and operations across multi-platform integrations, optimizing CRM experiences across channels to improve KPIs/KRIs. Use user-centric design thinking to shape Salesforce CRM, omni-channel, and AI Assist product strategy, translate customer needs into initiatives, and guide execution with analytics and risk/compliance awareness.

Location: San Antonio, Plano, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Lead discovery, delivery, and performance of digital and technology products and member experiences for USAA.
•Own Salesforce CRM strategy, architecture, roadmap planning, governance, and operations, aligning priorities across multi-platform technology integrations and workstreams.
•Optimize existing CRM experiences across delivery channels and platforms using KPIs/KRIs to drive performance improvements.
•Translate customer needs and opportunities into initiatives (requirements, epics, features) and shepherd complex product concepts from idea to validation with cross-functional SMEs.
•Build business case artifacts to justify investments and use analytics to report product performance, while guiding risk identification and compliance control.

Pay and Benefits

Salary: USD 143,320 - 273,930

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeaveLearning Budget

Key Requirements

•Bachelor's degree OR 4 years of relevant education and/or experience.
•8 years of Digital/Technology Product Management experience, including experience across strategy/planning, innovation, user experience, process engineering, analytics, and/or research/testing.
•Comprehensive knowledge of technology/digital products and emerging technology platforms, including data analysis and research techniques.
•Proven ability to develop, influence, present, and communicate complex business/digital/technology concepts to cross-functional teams and senior leadership.

Experience:8+ yearsInsuranceBankingSales distributionContact center technologies

Education:Bachelor's

Skills:MentoringStakeholder managementCommunicationData-driven problem-solvingRisk management

Tech Stack:Salesforce CRMSalesforceOmni-channelAI AssistAPIsIdentity models

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn

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USAA

4 days ago

Digital Technical Product Manager Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: San Antonio, Plano, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Lead discovery, delivery, and performance of digital and technology products and member experiences for USAA.
•Own Salesforce CRM strategy, architecture, roadmap planning, governance, and operations, aligning priorities across multi-platform technology integrations and workstreams.
•Optimize existing CRM experiences across delivery channels and platforms using KPIs/KRIs to drive performance improvements.
•Translate customer needs and opportunities into initiatives (requirements, epics, features) and shepherd complex product concepts from idea to validation with cross-functional SMEs.
•Build business case artifacts to justify investments and use analytics to report product performance, while guiding risk identification and compliance control.

Pay and Benefits

Salary: USD 143,320 - 273,930

Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeaveLearning Budget

Key Requirements

•Bachelor's degree OR 4 years of relevant education and/or experience.
•8 years of Digital/Technology Product Management experience, including experience across strategy/planning, innovation, user experience, process engineering, analytics, and/or research/testing.
•Comprehensive knowledge of technology/digital products and emerging technology platforms, including data analysis and research techniques.
•Proven ability to develop, influence, present, and communicate complex business/digital/technology concepts to cross-functional teams and senior leadership.

Experience:8+ yearsInsuranceBankingSales distributionContact center technologies

Education:Bachelor's

Skills:MentoringStakeholder managementCommunicationData-driven problem-solvingRisk management

Tech Stack:Salesforce CRMSalesforceOmni-channelAI AssistAPIsIdentity models

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: San Antonio, United States

Founded: 1922

Website LinkedIn