Silvus International Field Service Representative – Australia

Motorola Solutions
Australia
Workplace: RemoteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Organization","Attention to detail","Customer service"]

The International Field Service Representative serves as a senior-level technical advisor for Silvus’ multi-antenna MIMO radios and mesh networking systems. Based in Australia and 100% remote, the role delivers pre-sales and post-sales support, on-site and remote diagnostics, system configurations, and operator training while traveling up to 75% to support customers and influence product direction.

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Motorola Solutions
Motorola Solutions
4 months ago

Silvus International Field Service Representative – Australia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live

Job Summary

The International Field Service Representative serves as a senior-level technical advisor for Silvus’ multi-antenna MIMO radios and mesh networking systems. Based in Australia and 100% remote, the role delivers pre-sales and post-sales support, on-site and remote diagnostics, system configurations, and operator training while traveling up to 75% to support customers and influence product direction.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
  • •Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
  • •Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
  • •Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
  • •Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.
Travel: Extensive travel

Key Requirements

  • •Completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) is required. A degree in a technical field is preferred.
  • •Minimum 1-3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role.
  • •Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
  • •Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
  • •Must be based in Australia.
Experience:1-3 yearsDefenseMilitaryLaw enforcementWireless communications
Education:High School
Skills:CommunicationProblem-solvingOrganizationAttention to detailCustomer service
Languages:English
Tech Stack:TCP/IPRadio frequencyLinuxC/C++ScriptingSpectrum analyzersSignal generators

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn