Samsung

2 days ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end product testing and quality support for Samsung Electronics America home appliance products. Lead New Product Introduction (NPI) quality evaluations, build detailed test plans/cases, and analyze service data and VOC to improve reliability. Provide field issue investigation and root-cause corrective actions, create service documentation and training content, and perform firmware/software QA testing before releases.

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead NPI product quality evaluations prior to market launch, including test planning and early production quality checks.
•Support field quality by reviewing call service data, analyzing repeat repair (REDO) reasons, and reporting corrective actions.
•Provide engineering support for complex field issues using root cause analysis and effective corrective actions with cross-functional teams.
•Develop service bulletins and documentation for authorized service centers and create troubleshooting/training content.
•Perform firmware/software quality assurance testing for post-production products before releasing on Samsung.com and server.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

•Bachelor’s degree or higher in Engineering from an accredited college or university.
•4+ years of experience in the consumer electronics industry.
•4+ years of experience in a home appliance product support/service support role; DA experience preferred.
•Knowledge of electric or HVAC and home appliance products and functions.
•Proficiency in MS Excel and ability to perform large data analysis, including building KPIs and performance trend reporting.

Experience:4+ yearsConsumer electronicsHome appliancesProduct supportService support

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingOrganization and prioritizationClient service

Tech Stack:MS ExcelMacrosPivotsChartsGraphsKPIsMS OutlookMS WordMS PowerPointFirmwareSoftwareSamsung.com

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

2 days ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Plano

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead NPI product quality evaluations prior to market launch, including test planning and early production quality checks.
•Support field quality by reviewing call service data, analyzing repeat repair (REDO) reasons, and reporting corrective actions.
•Provide engineering support for complex field issues using root cause analysis and effective corrective actions with cross-functional teams.
•Develop service bulletins and documentation for authorized service centers and create troubleshooting/training content.
•Perform firmware/software quality assurance testing for post-production products before releasing on Samsung.com and server.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

•Bachelor’s degree or higher in Engineering from an accredited college or university.
•4+ years of experience in the consumer electronics industry.
•4+ years of experience in a home appliance product support/service support role; DA experience preferred.
•Knowledge of electric or HVAC and home appliance products and functions.
•Proficiency in MS Excel and ability to perform large data analysis, including building KPIs and performance trend reporting.

Experience:4+ yearsConsumer electronicsHome appliancesProduct supportService support

Education:Bachelor's

Skills:CommunicationRelationship managementProblem-solvingOrganization and prioritizationClient service

Tech Stack:MS ExcelMacrosPivotsChartsGraphsKPIsMS OutlookMS WordMS PowerPointFirmwareSoftwareSamsung.com

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn