Product Support Engineer

Samsung
Plano
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship management","Problem-solving","Organization and prioritization","Client service"]

Own end-to-end product testing and quality support for Samsung Electronics America home appliance products. Lead New Product Introduction (NPI) quality evaluations, build detailed test plans/cases, and analyze service data and VOC to improve reliability. Provide field issue investigation and root-cause corrective actions, create service documentation and training content, and perform firmware/software QA testing before releases.

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FursaFursa
Samsung
Samsung
1 month ago

Product Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 days agoStatus: Live

Job Summary

Own end-to-end product testing and quality support for Samsung Electronics America home appliance products. Lead New Product Introduction (NPI) quality evaluations, build detailed test plans/cases, and analyze service data and VOC to improve reliability. Provide field issue investigation and root-cause corrective actions, create service documentation and training content, and perform firmware/software QA testing before releases.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead NPI product quality evaluations prior to market launch, including test planning and early production quality checks.
  • •Support field quality by reviewing call service data, analyzing repeat repair (REDO) reasons, and reporting corrective actions.
  • •Provide engineering support for complex field issues using root cause analysis and effective corrective actions with cross-functional teams.
  • •Develop service bulletins and documentation for authorized service centers and create troubleshooting/training content.
  • •Perform firmware/software quality assurance testing for post-production products before releasing on Samsung.com and server.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

  • •Bachelor’s degree or higher in Engineering from an accredited college or university.
  • •4+ years of experience in the consumer electronics industry.
  • •4+ years of experience in a home appliance product support/service support role; DA experience preferred.
  • •Knowledge of electric or HVAC and home appliance products and functions.
  • •Proficiency in MS Excel and ability to perform large data analysis, including building KPIs and performance trend reporting.
Experience:4+ yearsConsumer electronicsHome appliancesProduct supportService support
Education:Bachelor's
Skills:CommunicationRelationship managementProblem-solvingOrganization and prioritizationClient service
Tech Stack:MS ExcelMacrosPivotsChartsGraphsKPIsMS OutlookMS WordMS PowerPointFirmwareSoftwareSamsung.com

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn