Wise

3 weeks ago

KYC Operations Team Lead - Deactivations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead a team of KYC Analysts to oversee daily customer due diligence workflows, ensuring KYC records stay current and risk is managed in line with internal policies and KYC/AML regulatory obligations. You’ll coach and develop team members, manage KPIs and quality assurance, support complex high-risk escalations, and drive process improvements by analyzing root causes and quality metrics to protect the business and improve customer experience.

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the daily operations of a team of KYC Analysts conducting thorough customer due diligence reviews and keeping KYC records up to date.
•Lead people management: coach and develop analysts, design development plans, run career check-ins, and support promotion and compensation recommendations.
•Drive operational management by identifying process improvement opportunities, collaborating with central/operational teams, and supporting complex high-risk cases and escalations.
•Manage performance and quality by measuring KPIs, ensuring targets and quality standards are met, running coaching sessions and team meetings.
•Act as a subject matter expert for KYC Operations, training the team and performing deep dives to identify root causes and propose solutions to senior leadership.

Pay and Benefits

Salary: BRL 10,900 - 15,100 monthly

Key Requirements

•Excellent verbal and written English skills to clearly articulate your thoughts, with additional language skills as a plus.
•2+ years of experience in Operations, preferably in CDD/EDD/AML or Risk Assessment.
•Good understanding of the regulatory framework surrounding KYC/AML.
•Ability to lead by example with punctuality, independence, proactivity, and ownership in challenging situations.
•Ability to analyze and manage team metrics while maintaining strong communication, interpersonal skills, organizational skills, and time management in a fast-paced environment.

Experience:2+ yearsKYC/AMLFinancial servicesFinancial crimeComplianceRisk assessment

Education:Bachelor's in Finance, Business Administration, Law (or related field)

Skills:CommunicationInterpersonal skillsLeadershipProcess improvement mindsetTime management

Certifications:ICACAMS

Languages:English

Tech Stack:LookerSuperset

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

3 weeks ago

KYC Operations Team Lead - Deactivations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the daily operations of a team of KYC Analysts conducting thorough customer due diligence reviews and keeping KYC records up to date.
•Lead people management: coach and develop analysts, design development plans, run career check-ins, and support promotion and compensation recommendations.
•Drive operational management by identifying process improvement opportunities, collaborating with central/operational teams, and supporting complex high-risk cases and escalations.
•Manage performance and quality by measuring KPIs, ensuring targets and quality standards are met, running coaching sessions and team meetings.
•Act as a subject matter expert for KYC Operations, training the team and performing deep dives to identify root causes and propose solutions to senior leadership.

Pay and Benefits

Salary: BRL 10,900 - 15,100 monthly

Key Requirements

•Excellent verbal and written English skills to clearly articulate your thoughts, with additional language skills as a plus.
•2+ years of experience in Operations, preferably in CDD/EDD/AML or Risk Assessment.
•Good understanding of the regulatory framework surrounding KYC/AML.
•Ability to lead by example with punctuality, independence, proactivity, and ownership in challenging situations.
•Ability to analyze and manage team metrics while maintaining strong communication, interpersonal skills, organizational skills, and time management in a fast-paced environment.

Experience:2+ yearsKYC/AMLFinancial servicesFinancial crimeComplianceRisk assessment

Education:Bachelor's in Finance, Business Administration, Law (or related field)

Skills:CommunicationInterpersonal skillsLeadershipProcess improvement mindsetTime management

Certifications:ICACAMS

Languages:English

Tech Stack:LookerSuperset

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor