KYC Operations Team Lead - Deactivations

Wise
São Paulo
Workplace: OnsiteFull timeBRL 10,900 - 15,100 monthlyFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Leadership","Process improvement mindset","Time management"]

Lead a team of KYC Analysts to oversee daily customer due diligence workflows, ensuring KYC records stay current and risk is managed in line with internal policies and KYC/AML regulatory obligations. You’ll coach and develop team members, manage KPIs and quality assurance, support complex high-risk escalations, and drive process improvements by analyzing root causes and quality metrics to protect the business and improve customer experience.

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FursaFursa
Wise
Wise
2 months ago

KYC Operations Team Lead - Deactivations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a team of KYC Analysts to oversee daily customer due diligence workflows, ensuring KYC records stay current and risk is managed in line with internal policies and KYC/AML regulatory obligations. You’ll coach and develop team members, manage KPIs and quality assurance, support complex high-risk escalations, and drive process improvements by analyzing root causes and quality metrics to protect the business and improve customer experience.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee the daily operations of a team of KYC Analysts conducting thorough customer due diligence reviews and keeping KYC records up to date.
  • •Lead people management: coach and develop analysts, design development plans, run career check-ins, and support promotion and compensation recommendations.
  • •Drive operational management by identifying process improvement opportunities, collaborating with central/operational teams, and supporting complex high-risk cases and escalations.
  • •Manage performance and quality by measuring KPIs, ensuring targets and quality standards are met, running coaching sessions and team meetings.
  • •Act as a subject matter expert for KYC Operations, training the team and performing deep dives to identify root causes and propose solutions to senior leadership.

Pay and Benefits

Salary: BRL 10,900 - 15,100 monthly

Key Requirements

  • •Excellent verbal and written English skills to clearly articulate your thoughts, with additional language skills as a plus.
  • •2+ years of experience in Operations, preferably in CDD/EDD/AML or Risk Assessment.
  • •Good understanding of the regulatory framework surrounding KYC/AML.
  • •Ability to lead by example with punctuality, independence, proactivity, and ownership in challenging situations.
  • •Ability to analyze and manage team metrics while maintaining strong communication, interpersonal skills, organizational skills, and time management in a fast-paced environment.
Experience:2+ yearsKYC/AMLFinancial servicesFinancial crimeComplianceRisk assessment
Education:Bachelor's in Finance, Business Administration, Law (or related field)
Skills:CommunicationInterpersonal skillsLeadershipProcess improvement mindsetTime management
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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