Salesforce

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own customer accountability for Salesforce Signature deliverables, customer experience, renewals, and expansion. Build trusted relationships with customer IT and business leadership and guide adoption of Salesforce features and agentic AI into business processes. Coordinate Signature services, communicate business value, and advocate during high-severity incidents. Leverage deep Salesforce Marketing Cloud and technical knowledge to optimize platform health, including during critical peak events, with occasional customer-site travel.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for orchestration of Signature deliverables, experience, renewal, and expansion.
•Maintain stakeholder relationships with customer IT/business executive leadership and decision-makers for customers purchasing Signature.
•Help customers achieve business goals by coordinating Signature Success services, providing proactive feature guidance, and advising on annual release adoption and implementation risks.
•Estimate and communicate the value of Signature Success to ensure continued renewals.
•Advocate during triage and resolution of high-severity cases, with occasional travel and after-hours/weekend availability as needed.

Travel: Low travel

Key Requirements

•Full professional level of English and Spanish.
•Hands-on field experience in Salesforce Marketing Cloud and/or a relevant competing platform, ideally supporting Iberia-based customers.
•Proven work experience in Customer Success, Salesforce/SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
•Exceptional communication and presentation skills, with ability to communicate and influence executive/C-level stakeholders.
•AI and data literacy (including agentic AI concepts and responsible/ethical implications) and ability to translate technical concepts into business terms.

Experience:SaaSCustomer successMarketing CloudMartechEnterprise customers

Skills:CommunicationStakeholder managementPresentationInfluencingCross-functional collaboration

Certifications:Marketing Cloud Email SpecialistMarketing Cloud Engagement AdministratorMarketing Cloud Engagement ConsultantMarketing Cloud Account Engagement SpecialistAgentforce SpecialistAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud

Languages:EnglishSpanishPortuguese

Tech Stack:SalesforceSalesforce Marketing CloudSignature Success PlanAgentic AIMachine learningData modelingData strategyAnalyticsSales CloudService CloudD360Data CloudTrailheadTrailhead Ranger

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for orchestration of Signature deliverables, experience, renewal, and expansion.
•Maintain stakeholder relationships with customer IT/business executive leadership and decision-makers for customers purchasing Signature.
•Help customers achieve business goals by coordinating Signature Success services, providing proactive feature guidance, and advising on annual release adoption and implementation risks.
•Estimate and communicate the value of Signature Success to ensure continued renewals.
•Advocate during triage and resolution of high-severity cases, with occasional travel and after-hours/weekend availability as needed.

Travel: Low travel

Key Requirements

•Full professional level of English and Spanish.
•Hands-on field experience in Salesforce Marketing Cloud and/or a relevant competing platform, ideally supporting Iberia-based customers.
•Proven work experience in Customer Success, Salesforce/SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
•Exceptional communication and presentation skills, with ability to communicate and influence executive/C-level stakeholders.
•AI and data literacy (including agentic AI concepts and responsible/ethical implications) and ability to translate technical concepts into business terms.

Experience:SaaSCustomer successMarketing CloudMartechEnterprise customers

Skills:CommunicationStakeholder managementPresentationInfluencingCross-functional collaboration

Languages:EnglishSpanishPortuguese

Tech Stack:SalesforceSalesforce Marketing CloudSignature Success PlanAgentic AIMachine learningData modelingData strategyAnalyticsSales CloudService CloudD360Data CloudTrailheadTrailhead Ranger

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor