Payroll Specialist Lead - Canada

Remote
United States, Canada
Workplace: RemoteFull timeUSD 66,550 - 112,300 annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Problem-solving","Analytical thinking","Communication","Mentorship"]

Own the accurate, on-time execution of payroll operations while driving continuous operational improvements. Manage and optimize the Zendesk ticketing workflow, keep SOPs and internal resources up to date, and resolve recurring issues using analytical and proactive problem-solving. Lead cross-team training, mentorship, and knowledge sharing to standardize best practices. Provide global client support with strong stakeholder communication and participate in testing and high-impact cross-functional projects to improve efficiency long term.

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FursaFursa
Remote
Remote
15 hours ago

Payroll Specialist Lead - Canada

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the accurate, on-time execution of payroll operations while driving continuous operational improvements. Manage and optimize the Zendesk ticketing workflow, keep SOPs and internal resources up to date, and resolve recurring issues using analytical and proactive problem-solving. Lead cross-team training, mentorship, and knowledge sharing to standardize best practices. Provide global client support with strong stakeholder communication and participate in testing and high-impact cross-functional projects to improve efficiency long term.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver payroll with precision and accountability, meeting deadlines with high accuracy and compliance.
  • •Take full ownership of the Zendesk queue, ensuring tickets are assigned within 24 hours and addressing root causes of recurring issues.
  • •Strategically own and improve SOPs, checklists, and internal resources across teams to align with business goals and best practices.
  • •Provide cross-team training, mentorship, and knowledge sharing to standardize practices and support continuous learning.
  • •Support global client operations and cross-functional initiatives through clear communication, troubleshooting, and participation in testing and projects.

Pay and Benefits

Salary: USD 66,550 - 112,300 annually
Perks:Remote WorkPaid LeaveParental LeaveEquityHome Office

Key Requirements

  • •Several years of regional or global payroll operations experience with strong knowledge of global payroll best practices.
  • •Ability to lead teams with an empowering, hands-off approach and foster a collaborative environment.
  • •Proficiency using payroll tools including SAP, Excel, and Google Sheets to drive accuracy and operational efficiency.
  • •Strong analytical and problem-solving skills to address complex challenges and implement innovative solutions.
  • •Comfort working asynchronously with a globally distributed remote team and adapting quickly to change.
Experience:Global payrollRemote operations
Skills:LeadershipProblem-solvingAnalytical thinkingCommunicationMentorship
Languages:English
Tech Stack:SAPExcelGoogle SheetsZendeskSlack

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn