Customer Engineering - Lead Customer Engineer

Applied Industrial Technologies
Seoul
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Planning","Leadership","Problem-solving"]

Technical Program Manager to drive cross-functional, multi-disciplinary engineering projects from concept through execution. You’ll lead complex releases, coordinate engineering, operations, sales, customer and product teams, manage customer requests, track milestones, and ensure timely delivery for a fast-growing Seoul-based site with a customer-centric mindset.

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Applied Industrial Technologies
Applied Industrial Technologies
5 months ago

Customer Engineering - Lead Customer Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Technical Program Manager to drive cross-functional, multi-disciplinary engineering projects from concept through execution. You’ll lead complex releases, coordinate engineering, operations, sales, customer and product teams, manage customer requests, track milestones, and ensure timely delivery for a fast-growing Seoul-based site with a customer-centric mindset.
Location: Seoul
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Execute projects as the single point of contact spanning multiple organizations, track progress, and ensure the successful completion of all milestones, metrics, and final deliverables
  • •Manage the tracking and planning of customer requests, then collaborate with our engineering teams to ensure that we always deliver
  • •Keep our engineering team productive by planning requirements, identifying risks, managing a calendar of deliverables, and communicating effectively
  • •Provide regular touchpoints with internal teams to update them on customer use cases and workflows and track QA issues to resolution
  • •Continuously engage customers to understand pain points and adjust resource needs based on their feedback

Key Requirements

  • •A Bachelor’s or Master’s degree in Engineering, Computer Science, or a related technical field
  • •5+ years of experience working within engineering, project management, or product teams
  • •4+ years of experience in a TPM or TAM (Technical Account Manager) role at a fast-paced software company
  • •Strong experience managing complex releases with international and cross-functional stakeholders (both internal and external)
  • •Excellent written and verbal communication skills in both Korean and English; comfortable managing customer expectations and technical requirements
Experience:5+ yearsEngineeringProject managementProduct teams
Education:Bachelor's
Skills:CommunicationPlanningLeadershipProblem-solving
Languages:KoreanEnglish
Tech Stack:JIRA

Company Brief

Applied Industrial Technologies
Builds software tools for autonomous vehicle development, including simulation, validation, and data infrastructure for automakers and robotics teams. Also supports defense applications with autonomy-focused testing and deployment platforms.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2017
WebsiteLinkedIn