テクニカルアカウント担当 / Technical Account Manager

HP
Tokyo
Full timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Customer centricity","Effective communication","Learning agility","Results orientation","Digital fluency"]

Provide technical support and account management for customers who purchase HP PC products and support services. Analyze repair histories to recommend actions for stable operations (e.g., BIOS/driver updates and usage improvements), act as the single escalation contact point, and coordinate with internal teams to resolve incidents. Deliver regular reporting and technical advice, manage customer expectations, and contribute to operational and strategic plans.

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FursaFursa
HP
HP
1 day ago

テクニカルアカウント担当 / Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide technical support and account management for customers who purchase HP PC products and support services. Analyze repair histories to recommend actions for stable operations (e.g., BIOS/driver updates and usage improvements), act as the single escalation contact point, and coordinate with internal teams to resolve incidents. Deliver regular reporting and technical advice, manage customer expectations, and contribute to operational and strategic plans.
Location: Tokyo
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage priority account services and support customers as the technical point of contact for solving customer issues
  • •Analyze assigned customers’ repair history and propose improvements to achieve stable operations (e.g., BIOS/driver updates and usage improvements)
  • •Serve as the single contact point for escalations and coordinate with relevant internal teams to resolve problems
  • •Provide regular meeting reporting on assigned customers’ PC operations status and deliver technical advice to support stable operations
  • •Lead and manage moderate to high complexity projects independently and deliver professionally written reports

Key Requirements

  • •English reading/writing and speaking experience (especially for internal meetings)
  • •Project management experience including schedule management, issue management, escalation handling, and customer control
  • •Data analysis and improvement-plan formulation
  • •Experience creating customer-facing reports using Excel and PowerPoint
  • •PC hardware and troubleshooting knowledge (repair experience is a plus)
Education:Bachelor's
Skills:Customer centricityEffective communicationLearning agilityResults orientationDigital fluency
Certifications:ITILWindows CertificationPMP
Languages:English
Tech Stack:ExcelPowerPointWindowsITILOperating SystemsKPIsCustomer Relationship Management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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