Homeowners Asst Customer Care Specialist

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Excellent oral communication","Excellent written communication","Organizational skills","Attention to detail","Customer advocacy"]

Serve as a single point of contact for homeowners and help them understand loss mitigation options. Work under moderate supervision with borrowers, foreclosure attorneys, and internal teams (Loss Mitigation, Bankruptcy and Foreclosure) to provide current account status, answer loan questions, and reduce customer complaints. Document every interaction, review foreclosure holds, manage timelines, and update servicing systems from delinquency through resolution.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Homeowners Asst Customer Care Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a single point of contact for homeowners and help them understand loss mitigation options. Work under moderate supervision with borrowers, foreclosure attorneys, and internal teams (Loss Mitigation, Bankruptcy and Foreclosure) to provide current account status, answer loan questions, and reduce customer complaints. Document every interaction, review foreclosure holds, manage timelines, and update servicing systems from delinquency through resolution.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Analyze borrower situations and respond to inquiries in a timely manner, including loss mitigation, foreclosure, bankruptcy, escrow, and related customer service issues.
  • •Explain available loss mitigation options, including application steps, deadlines, and denial appeal processes when applicable.
  • •Provide welcome calls to borrowers and deliver timely telephonic responses about the loss mitigation application process and other loan-related inquiries.
  • •Maintain full servicing system documentation of borrower contacts and contact attempts, and ensure records reflect assistance provided and collateral information.
  • •Monitor resolution status from 45-day delinquency through the loss mitigation effort and foreclosure sale, ensuring timelines are met and escalating issues as needed.

Key Requirements

  • •High School Diploma or equivalent.
  • •Minimum 2 years of Collections or Default Servicing experience.
  • •Intermediate proficiency in Microsoft Word and Excel.
  • •Knowledge of collections and default servicing practices, with loss mitigation, foreclosure, bankruptcy, and REO experience preferred.
  • •Ability to follow FDCPA/Privacy Act, applicable state laws, and bank policies for collection guidelines.
Experience:CollectionsDefault servicingLoss mitigationForeclosureREO
Education:High School
Skills:Excellent oral communicationExcellent written communicationOrganizational skillsAttention to detailCustomer advocacy
Tech Stack:Microsoft WordMicrosoft ExcelFiServALSCACSCOMITACE

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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