Homeowners Asst Customer Care Specialist

Serve as a single point of contact for homeowners and help them understand loss mitigation options. Work under moderate supervision with borrowers, foreclosure attorneys, and internal teams (Loss Mitigation, Bankruptcy and Foreclosure) to provide current account status, answer loan questions, and reduce customer complaints. Document every interaction, review foreclosure holds, manage timelines, and update servicing systems from delinquency through resolution.