Director, Operations and Customer Quality Program Engineer

Applied Materials
Santa Clara
Workplace: OnsiteFull timeUSD 180,500 - 248,500 annuallyFunction: Quality & Regulatory (Non-Software)Skills: ["Leadership","Problem-solving","Interpersonal skills","Negotiation"]

Lead customer quality outcomes and operational responsiveness by partnering with key customers to ensure products meet specifications and issues are driven to resolution. Own quality strategy and plans to continuously improve product and service quality, coordinating inspections, tests, root cause analysis, and corrective actions across the organization. Develop and strengthen the Quality organization, including roles, responsibilities, employee selection, evaluation, budgets, and overall execution.

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FursaFursa
Applied Materials
Applied Materials
3 months ago

Director, Operations and Customer Quality Program Engineer

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead customer quality outcomes and operational responsiveness by partnering with key customers to ensure products meet specifications and issues are driven to resolution. Own quality strategy and plans to continuously improve product and service quality, coordinating inspections, tests, root cause analysis, and corrective actions across the organization. Develop and strengthen the Quality organization, including roles, responsibilities, employee selection, evaluation, budgets, and overall execution.
Location: Santa Clara
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Director level

Key Responsibilities

  • •Own meeting customer expectations in product quality, responsiveness, and services.
  • •Interface with key customers to ensure customer satisfaction and product specifications are met.
  • •Coordinate customer inquiry/issue resolution, including product returns, through the Global Quality organization.
  • •Provide clear quality vision, strategies, and plans to continuously improve product and service quality.
  • •Develop and strengthen the Quality organization, managing employees, budgets, roles/responsibilities, and coordinating quality control inspections, tests, root cause analysis, and corrective procedures.
Travel: Low travel

Pay and Benefits

Salary: USD 180,500 - 248,500 annually
Equity and Bonus:Equity

Key Requirements

  • •Meet customer expectations for product quality, responsiveness, and services, ensuring products meet customer specifications.
  • •Interface with key customers to ensure customer satisfaction and drive issues to resolution in a professional, timely manner.
  • •Develop and execute strategies and plans to continuously improve product and service quality for customers.
  • •Demonstrate broad, comprehensive functional knowledge and business expertise to differentiate quality outcomes.
  • •Understand Applied Materials global Standards of Business Conduct and ensure compliance at all times.
Skills:LeadershipProblem-solvingInterpersonal skillsNegotiation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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