Officer - Virtual Business Support

Abu Dhabi Commercial Bank
Al Ain
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Multitasking","Self-motivation"]

Serve as the first point of contact for customers via the virtual branch, providing accurate product/service information and resolving issues and complaints to required standards. Perform daily care and diligence to protect the virtual bank from financial and non-financial loss while following policies and guidelines. Provide SLA-based standardized and ad hoc reporting, and escalate inconsistencies to your line manager. Support team participation in change initiatives and ensure consistent service delivery.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
1 day ago

Officer - Virtual Business Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers via the virtual branch, providing accurate product/service information and resolving issues and complaints to required standards. Perform daily care and diligence to protect the virtual bank from financial and non-financial loss while following policies and guidelines. Provide SLA-based standardized and ad hoc reporting, and escalate inconsistencies to your line manager. Support team participation in change initiatives and ensure consistent service delivery.
Location: Al Ain
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Act as the first point of contact for customers in the virtual branch and provide consistent, accurate product information and services.
  • •Proactively resolve customer issues and complaints to required standards.
  • •Perform day-to-day care and diligence to protect the virtual bank from financial and non-financial loss while following policies and guidelines.
  • •Provide standardized and ad hoc reporting to business units per SLAs, liaising on activity inconsistencies with the line manager.
  • •Manage and motivate the team to support identification and implementation of change initiatives, programmes, and projects.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid LeaveRemote WorkLearning Budget

Key Requirements

  • •At least 3 years of experience in a similar role.
  • •High school degree in a related subject.
  • •Working knowledge of Word and Excel.
  • •English and Arabic communication skills.
  • •Customer service orientation, self-motivated, and able to multitask.
Experience:3+ years
Education:High School
Skills:CommunicationCustomer serviceMultitaskingSelf-motivation
Languages:EnglishArabic
Tech Stack:WordExcel

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
Glassdoor
Glassdoor: 3.6
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