Customer Relationship Officer (UAE Nationals Only) - Shj region

Emirates Islamic Bank
Sharjah
Full timeFunction: SalesExperience: 2-10 yearsEducation: high_schoolSkills: ["Customer service"]

Manage end-to-end servicing for Priority Banking customers, ensuring service requests and complaints are closed within defined TAT. Provide priority support for customers visiting Priority Centers, handle product and service-related queries, coordinate with relevant departments for timely processing, and keep customers informed of delays. Support Relationship Managers by taking ownership of servicing activities such as requests and application/system processing.

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FursaFursa
Emirates Islamic Bank
Emirates Islamic Bank
1 day ago

Customer Relationship Officer (UAE Nationals Only) - Shj region

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage end-to-end servicing for Priority Banking customers, ensuring service requests and complaints are closed within defined TAT. Provide priority support for customers visiting Priority Centers, handle product and service-related queries, coordinate with relevant departments for timely processing, and keep customers informed of delays. Support Relationship Managers by taking ownership of servicing activities such as requests and application/system processing.
Location: Sharjah
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Ensure closure of service requests for tagged customers within defined TAT.
  • •Provide end-to-end customer service to Priority Banking customers as per bank TATs.
  • •Coordinate with relevant departments to process product and service-related queries within TAT.
  • •Ensure customers visiting Priority Centers are serviced on priority for requests/complaints and inform them of any delays.
  • •Address customer complaints, provide first contact resolution where possible, follow up until resolution, and escalate when necessary.

Pay and Benefits

Perks:Annual LeaveHealth InsuranceLearning Budget

Key Requirements

  • •High school / Diploma degree in a relevant field.
  • •Relevant experience in related/similar jobs (over 2-10 years).
  • •UAE National with Family Book.
  • •Ability to handle end-to-end customer service for Priority Banking customers as per bank TATs.
  • •Experience ensuring service requests and complaints are closed within defined turnaround times (TAT).
Experience:2-10 yearsBanking
Education:High School
Skills:Customer service

Eligibility

Nationality:UAE National

Company Brief

Emirates Islamic Bank
Emirates Islamic is a Shari’a-compliant UAE bank offering personal, business and corporate banking, digital banking services, and Islamic finance products. Launched in 2004, it is part of the Emirates NBD Group and operates across the UAE.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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